My husband and I stayed for a week here and really enjoyed it. We're from NYC - he's into upscale pricey places, and I'm more laid-back and adventurous; the place pleased us both. You won't confuse it with one of those enormous hotels by the beach where you get lost inside, but it's not a hostel either. We pretty much only slept in the room - we wanted to experience the city, go on trips, and go to the beach - and it was great for that. Yes, it wasn't pretty, but very clean. Very firm mattresses (no bed bugs - there's an epidemic in NYC brought over from Europe, so we were very wary). It was also quiet. Very pretty entryway and very helpful staff. When we were waiting for our airport transfer on our last day, they helped us to get in touch with and deal with the company. We came in & out at all hours, so we met a variety of staffers, all of whom were friendly (and not overly friendly, which we like).
The only problem - which would throw many tourists into a tizzy, but we didn't care - was that the TV didn't work and the fridge door wouldn't close. But my husband can fix everything, so we didn't bother the staff and everything was working that same night. But, seriously, who needs a TV when you're in Playa del Carmen? There wasn't a phone either, but the receptionist let us use theirs, and there's a cheap internet cafe across the street with cheap phone rates, so who cares there wasn't a phone in the room?
We would definitely return, and highly recommend it.
To the reviewer who said, "bad plumbing, you have to throw your toilet paper in a waste paper basket" - this is true pretty much *everywhere* in Playa del Carmen and other cities in the area (not to mention any under-developed country, hello!). We never had any problems with plumbing. Great running hot water, hot and cold. And as for bed bugs - the best hotels in every city can get them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Beach / Sun, Other