My husband and I booked this trip through Expedia for our one year anniversary. We selected this Riu hotel because we could not figure out if there was a huge difference between this resort and the other Riu resorts right around that area, so we figured to save the money and go with this resort.
This was a major let down and the only time we spent at Lupita was to sleep. We were let down because we were under the assumption that there would be more options for food, bars and activities on this resort. There is only one pool that is actually utilized by guest because there is only one bar and one restaurant, so the pool near these is the only one really utilized. We also were told there was a gym on site. There was not. There is one other restaurant than the buffet one and you needed reservations for this restaurant. Multiple times we went to make reservations for the 9PM seating (there was only 2 seatings--7PM and 9PM) and it was booked. We were up and trying to book these by 7:45AM and it was already booked!!!
The outdoor "food" area that serves fries, ice cream and fruit when the buffet restaurant is closed is GROSS. No one maintains the area and there are birds every where eating the food.
We finally learned to wake up every morning and go to one of the other Riu's, which you had to get to by bus which ran every 30 minutes. The bus ride was only about 10 minutes and it dropped you off at one spot where you could walk to the other resorts (10 minute walk to the furthest). We loved Riu Yucatan for their beach and multiple swim up bars. The pool was massive and enjoyable. The biggest problem is getting chairs. People reserve them with towels beginning at around 7:00AM.
The best Riu for night life is definitely Tequila. They had great shows, a sports bar with pool tables, a bar, etc, and just an overall great night life vibe. But the bus to Lupita stops running at 6:30PM, so if you decide to stay here for their night lift, you need to get a taxi back to the hotel.
Also--when you check in you are told that you cannot eat dinner at any of the other resorts. This REALLY let my husband and I down because we assumed that we could still access all the other resorts restaurants for dinner. No. We did end up eating at some of the other resorts buffets for dinner and just did not tell anyone we were from Lupita. Their food was 100% better!! Just need to take a taxi back to Lupita.
Lastly, the service at Lupita is a step down from the other resorts. The entertainment staff is mediocre. And the bar tenders/ wait staff are not nearly as engaging and friendly as they are at the other Riu resorts.
The room was nice. It was cleaned every day and we never had an issue with the room at all. If the room hadn't been as enjoyable as it was, this potentially could have been a horrible vacation.
I just compared rates and for 4 nights, it would cost $75 more per person to stay at Riu Tequila, $87 per person at Riu Playacar, $86 per person at Riu Yucatan. So only about $20USD per night per person. This would DEFINITELY be worth it!!!! The entire trip we wish we had paid a little more for a huge increase in ammenities and service!
We never went into either of the Riu palace resorts (because we were not allowed to) but they look STUNNING!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Families with Small Children
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, pet owners, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine