I chose Riviera del Sol because of the location and the good reviews I read on various websites. First, the good. It's SPOTLESS. Whatever sand I tracked in was mopped up by Dulce each morning. The bathroom was very clean as well as the rest of the room. The water got very hot even though I didn't use it to shower because the cold water felt much better. Yes the bed was rock hard, but that's common in Mexico. The location, in my opinion, was excellent. It is a quick walk to the action but not smack dab in the middle of it. It's also very close to the beach - the best part of the beach in PDC. The towels you get to take to the beach are HUGE which was nice. There is a small grocery mart right across the street as well as a nice air-conditioned internet cafe - just a block down. Both are a little more pricey than something a little less convenient, but the trade off is worth it because I was being a lazy bum.
The bad. When I reserved the room I told Carlos I wanted an ocean view room and kitchenette. He told me to request either 301 or 308 in my reservataion which I did. I got room 301. Due to all the construction around the hotel, including a huge hotel going up right in front of cute little Riveria del Sol, it appears only my room plus one other has ocean view.... 301 and the one right across from 301. My issue was that my room did not have a kitchenette. It had a mini frig, but that was it. I admit, I should have said something right off the bat. But considering that the only room available with ocean view (and a kitchenette) upon check-in was 301 I just didn't bother because I knew there was nothing else to move me to. I did bring it up upon check-out though. At first, Melina wanted to argue the point that the room did in fact have a kitchentte in it. After explaining several times that it did not and she confirmed with the two maids, she appologized and said she was not aware that it did not have a kitchenette. She went on to tell me had I told them when I checked in they would have done something about it. I asked what could she have done if it was the only room available with an ocean view. She said she did not know . However, she would not budge on the price of the room, even though I was paying for a "suite that included a kitchenette." I would like to make a comment regarding someone saying that you pay less for cash payment. Yes it's true. You get a discount for paying cash, but the credit card price is the price posted (or quoted). So no harm done there.
I will be the first to admit that I should have mentioned this the day I checked in. But I was a little taken back that Melina's first response was to argue with me that the room DID have a kitchenette, then after realizing it did not, she said I should have brought it up earlier - even though there was no solution. Then stood strong with the original price of the room.
I read someone's comment that the room was not worth the rate they charge. I want to second that - even if it had a kitchenette. I went during low season and paid $117 for the room. Considering all the very nice condos and boutique hotels that have recently been built in this area or are in the process of being built, this rate will not be competative for much longer. I've included a picture of the huge hotel being build in front of Riveria del Sol. You can also see to the left the newish condo complex that also is in front of the hotel that blocks the ocean view. This picture was taken standing outside the door to my room so the balconies inside the room are actually even much further to the left. I feel really bad for the hotel because I think by the end of summer 2007 - they will only have one ocean view room left. This was the 12th time I've traveled to this area in the last 9 years so I feel like I have somewhat of a good feel for how things are in this region. Overall, I was satisfied with the hotel, but it did end on a sour note and unless the rates go down, I will not stay there again - only because I feel I could get a better hotel for the same rate or an equal hotel for less.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC