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Sunset Fishermen Spa & Resort: Traveller Reviews


Bahia del Espiritu Santo #9 | Playacar, Playa del Carmen 77710, Mexico
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59% Recommend
3.5 of 5 stars 169 reviews
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Wonderful Stay

Sunset Fishermen Spa & Resort

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4 of 5 stars
Minneapolis, Minnesota
16 Apr 2009 | Trip type: Family
1
person found this review helpful

We stayed at this condo resort (alternatively called Sunset Fisherman and Fisherman's Village) during our kids spring break. We rented the only 4 bedroom unit in the resort from a rental company called Ocean Summit Travel. We were two families; my family of 2 adults and 3 kids (9, 13, 15) and my in-law's family of 2 adults and 2 kids (13, 15). Overall, this resort worked great for us, thanks in great part to the facilities and staff at Fisherman's as well as the other owners/guests at the resort.

As some background, we had traveled with the same group during spring break for the previous two years, once in Mazatlan and once in Puerto Vallarta. Everyone agreed that, while we really enjoyed those vacations, this was the best.

Our unit (#334) was on the third floor (no elevator) and was on two levels, with two master suites (with king size beds) upstairs on the sea side of the unit so you could open your window at night and hear the roar of the waves. The main level had two other bedrooms but not on the sea side of the unit. The kitchen was great; big fridge, dishwasher, microwave, stove/oven and a 5 gallon water dispenser, which the maid service replace each time they cleaned our room. It had a flat screen tv in the living room (also tvs in one master an one guest suite). One of the owners told us that this unit recently sold for $600k. It was very nice.

Much of what made this vacation great was due to the resort. The resort is small by comparison to previous resorts we've stayed at and, in many ways, is probably why we enjoyed it so much. The resort offers a small restaurant (which we only ate lunch at a couple of times), a bar, a smaller pool, large hot tub, smaller beach, concierge desk and an activities desk that offers daily activities (water volleyball, bike tours, salsa dancing, etc) free boogie boards and bikes. The small size of the resort allowed us to participate in much of the activities. The However the staff really made the difference. We all got a kick out of the one man entertainment dynamo by the name of Sergio. Sergio is a young guy who leads seemingly all the activities such as water volleyball, aerobics, yoga, salsa dancing, and bartending class. He was so nice to all the kids, even playing cards with them for hours. He even served as a lifeguard when some got caught in a riptide during a windy day and was too exhausted to swim back in. The rest of the staff was very friendly and helpful.

The resort is about a 15 minute walk to 5th Ave in Playacar. We found that our routine was to go for a morning walk through the Mayan ruins and to the main road where the all-inclusive hotels are on, go the pool/beach during the day, get a taxi ride to a restaurant somewhere ($5-7 per taxi). After dinner, we'd explore 5th Ave and then walk home, working off our large meals in the process.

We made use of the Spa services on site; having a massage outside while the waves crashed on shore was very relaxing. The bikes were ok; some were in bad shape and not comfortable to ride - they could use to upgrade these bikes.

On past vacations it was rare if we got to know any of the other guests at the hotel we were staying; at Fisherman's there were so many friendly owners/guests. Many of them were older/retired who had bought at Fisherman's when it was built 15 or so years ago. They all knew Playa well and loved to share their favorite restaurant or place to visit in Playa.

If I had to list some cons to the resort I'd have to mention the beach, which was not very good while we were there, apparently because of the direction the wind had been blowing for the last couple of weeks. The sand bags in the water detract slightly to the beautiful Caribbean Sea. The pool is not large by any means but my kids didn't complain once about it.

Overall, this place was perfect for us and I anticipate that we will return again.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Travelled with Extended Family
  • Age group 35-49
  • Member since 07 March 2005
  • Would you recommend this hotel to a friend? Yes
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A spectacular view and great people

Sunset Fishermen Spa & Resort

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5 of 5 stars
Cleveland, NY 13042
2 Apr 2009 | Trip type: Friends getaway
3
people found this review helpful

My name is Jean. I am from upstate NY. I stayed at Fishermen's in March. The weather was perfect-85 degrees with a breeze. I have been an owner for 5 years. I absolutely love going there. The rooms I have stayed in all have had a spectacular view of the western Caribbean. The bed was changed daily and was very comfortable.
The food was improved as there is no more dinner buffet. I had several chicken dishes and grilled salmon off the menu , and all were tasty. Service was impeccable.
I enjoyed two massages and a facial with Jasmine. They all were very relaxing. The setting was just beautiful as I could listen to the rolling waves while I received the services
I participated in Cooking Class, Bartending Class, painting creamics by the sea and Name That Tune by the pool. Yoga and water aerobics was available also. I appreciate the fact that the activity director does not bug people to participate. Chairs and towels are always accessible, and everyone has the same beautiful view of the water. The sandy beach is coming back with the sandbars.
There are no sales people at Fishermen's as they are at the new place Tres Rios. I was never hounded to go to a presentation. I said no when I arrived and that was that.
Shopping on Fifth Avenue and Playacar is always a treat. We also went to a local bar that had Open Mike. That was great fun. There was no sign of military intervention in town, and I always felt safe.
I have stayed in resorts in Europe, Africa, and South America as well as RCI resorts in the US. Comparatively, Fishermen's is at best a 3 star accommodation with a 5 star view and 5 star service. The buildings are freshly painted each year , and the pools are kept very clean. Jose, Luis, Sergio, Marcial and the timeshare owners that love it so much make the trip so enjoyable.
The location of the resort is amidst beautiful Playa del Carmen homes and Mayan ruins in a gated community. One feel so at peace in this area. Somedays I just enjoy sitting on the chairs out front watching the people come and go.
I am attempting to book my week for next year already. I can't wait until I go back!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Travelled with With Friends
  • Age group 50-64
  • Member since 28 March 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Do Not Buy!!!!!!!!!!!

Sunset Fishermen Spa & Resort

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1 of 5 stars
New Jersey
13 Jan 2009 | Trip type: Couples
3
people found this review helpful

DO NOT GET FOOLED ! We listened to biggest line of bull by the craftiest, most sincere sounding sales people to get us to purchase.
Oh what a fool I feel like now.
We were on our honeymoon in Playa and went to the resort and believed the line of crap that was told to us.
Yes you can have any week you want, except holidays, well, the first time we try to reserve we were rejected.
We were promised any week in April or May since we told the sales person we could only vacation in those months. NOT !

DON'T GO ! DON'T BUY !!!!!!!!!!!!!!!!!!!!!!!!!!

  • Liked — Location
  • Disliked — The lies and false promisses
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Honeymoon
  • Travelled with Spouse / significant other
  • Age group 50-64
  • Member since 13 January 2009
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Spa
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Really Enjoyed the Sunset Fishermen

Sunset Fishermen Spa & Resort

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5 of 5 stars
Fairfax, Virginia
7 Dec 2008 | Trip type: Family
5
people found this review helpful

I need to respond to the negative reviews about Sunset Fishermen Spa and Resort by some of the new and old owners that have recently been posted. Most of the negative reviews are about the salesmen not about the resort itself or they have been written by people who do not understand the timeshare industry. We enjoyed our stay at Sunset Fishermens this past November. We were there during the week of the US elections and had all ready voted by absentee ballot. We had a one bedroom where our bedroom porch let out right onto the beach maybe 25 feet from the waves. We could hear the waves breaking as we went to sleep. It was quite soothing. Some of the bad things about the resort is that not all the rooms face the ocean. I would guess most of these are for efficiencies that have been split from a two bedroom making a one bedroom with the ocean view and the efficiency having a garden or parking lot view. We didn't get the unit we purchased but it did have the same number of people for it's max occupancy but the rooms were smaller than what we supposed purchased. But my wife liked the view so much that she didn't really care. The kitchen was fully equipped except it didn't have a regular oven, only burners, microwave and a toaster although they did have a large refrigerator. Also, we discovered that the resort workers let our son have drinks and didn't enforce their rules for him but are much stricter with adults.

Jose and Luis were quite nice to our son. Luis, I believe was the one who was mostly in charge of the entertainment and he went at it with gusto. The beach is relatively small but right at the resort they had large sand bags to try to build up the beach after the various hurricanes that have hit the Yucatan peninsula over these last few years.

They have free wireless internet in the lobby and it seemed quite fast although one night it didn't seem too fast for a short period of time. They have moved the sales team to Hacienda Tres Rios but the Concierges are now the ones who work to get you to sign up for the sales tour. If you aren't interested in buying just say no. I would guess, given the tanking economy, the sales team will be working extra hard to get a sale so be prepared and also use this, if you're interested in getting a good deal. Make sure you know what a good deal is for you and pay attention as they will try to not lower the cost anymore than they can. Also, if you do purchase here, recall that you need to reserve your unit well ahead of time, like 11 or 12 months ahead especially during the most popular times such as winter or anytime out of the hurricane season. As a good example of this, we reserved our early November week in January, if I recall.

The resort is in a gated private community called Playacar phase 1 I believe. It's quite quiet and private. They have a beach club about an 8 minute walk either on the road or down the beach. Not much is at the beach club right now. I believe they were originally going to put a new restaurant at the beach club but apparently postponed it while they build the new resort, Hacienda Tres Rios. The old sales space in the resort, we were told, will be a new restaurant and they were going to build a terrace onto of the entrance where you can eat at that new restaurant. This should be a very good development as the food choices are a bit week at this resort. Basically a buffet and a reservation only Italian restaurant.

Everyone was quite helpful although the concierges were a bit pushy about trying to get us to agree to sign up for the tour at Hacienda Tres Rios. We did sign up as were were actually interested in Hacienda Tres Rios. You can read my review of that experience under the reviews for Hacienda Tres Rios.

We really enjoyed our stay as it is a fairly small resort and you get to know most of the people who are staying there if you try. They did have a few sales tables at least once or twice. And on Sunday evening they hosted a dinner occasion where they had various food and a presentation of the resort and some entertainment by a Mariachi band and dancing.

Neither my wife or I drink alcohol so I cannot speak to that aspect. We only ate at the restaurants at the resort maybe twice for dinner and twice for breakfast. The Italian restaurant was nice but the buffet restaurant was a bit disappointing. But it was adequate for dinner but not overly exciting. The breakfast buffets were good but unvarying.

Needless to say, we really enjoyed the stay and I plan to come back again in the not too distant future. We really enjoyed the resort and especially the staff who were quite pleasant, even the concierges although they were pushy about the sale tour. I would recommend this resort but before you think about going on the sales tour, make sure you look up information about the timeshare industry. Recall Mexico is not the US or Canada or a European government so the sales tactics are a bit hard sale and they can over hype somethings, such as the ability to rent the units for a large price. This use to also happen in the US but because of the abuses, laws were past making this illegal. No such law exists in Mexico although you do have the right to cancel within five days and this is not revocable. I believe the agency is Profeco. I would definitely use a delivery service that can prove your cancellation was received on time and I would not trust e-mail.

Regardless if you go to this resort, enjoy the beach, the sunrise the staff and fellow guests, your room and you can see Cozumel off in the distance to the east.

  • Liked — Great view out of our room
  • Disliked — 10-15 minute walk to 5 Avenue, but we had a rental car which helped alot
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2008
  • Visit was for Quality time with family
  • Travelled with Family with young children
  • Age group 35-49
  • Member since 11 September 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers
  • I do not recommend this hotel for Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Theme / Amusement park, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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We love this resort but also drank the koolaid and purchased. Don't do it!

Sunset Fishermen Spa & Resort

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4 of 5 stars
Syracuse, NY
1 Dec 2008
6
people found this review helpful

If its any consolation we were duped as well. I consider this my "dirty little secret" since I am so embarrassed to have been so stupid. Having said that we love the resort, and have stayed there many times. Love the location and the size and we are treated well there. Am wondering if that will change now that we are "paid up". Have only gotten our one bedroom one time and have stayed in the studios all others. Lies and decpetion don't accurately describe....we have never tried to get out of the deal-paid $18K for one platinum week and 4 "bonus weeks". But bottom line is this-we could have stayed here almost any time we wanted I suppose just by booking it thru an agent. If you are smart enuf to be reading this before you go. JUST SAY NO.

  • Date of stay April 2008
  • Visit was for Romantic getaway
  • Member since 01 December 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Sunset Fishermen Spa & Resort Also Known As

  • Sunset Fishermen Hotel
  • Sunset Fisherman
  • Sunset Fisherman Spa Resort
  • Sunset Fishermen Playa Del Carmen
Address: Bahia del Espiritu Santo #9 | Playacar, Playa del Carmen 77710, Mexico