This was our 5th time in Mexico, 2nd time by the Golf of Mexico, we stayed 7 nights at the Coco Bay and I can't say I was very impressed. It's an average to bellow average resort, I do have to say the rooms are plain but exceptionally clean, white sheets not so much the towels but oh well, they were clean. So, first 2 days in the resort our room was flooded from the AC, not a little bit of water but flooded, we went to front desk and was taken care of immediately, 2nd, our key card did not work 3 days in a row, very annoying to go to front desk after a long day ... but again, was taken care of immediately and no we did not have a cell phone with us to say that was the cause the key card was deactivated, 3rd, the lock in the bathroom did not work and one of us got stuck in the bathroom for what it seemed forever..
Food wise, I am a vegetarian so even I did ok, like people mentioned before, don't expect a 5 star restaurant but the food is decent, if nothing else they have a great variety of cheeses and vegetables and lots of fresh fruit. In general staff were nice but some ... I would have fired them on the spot for their rudeness, there was this one case that we asked the girl to serve us icecream in a plastic cup, which she was about to do and out of nowhere this guy from the pool bar walks over and tells her she can't do that, the cups are not for that porouse, no big deal, but his tone of voice I thought he was gonna slap us all... same guy, we were but the pool bar trying to get a cup of water and we asked for some ice, he said in a very mean tone that that water is not good for drinking, now if you've been to Coco Bay or if you will go you will see what I am talking about, that water is specially filtered for the guests to drink, or at least that's what we were told by the front desk first thing when we arrived. It does not matter anymore, we still had a great vacation, we were there to relax and enjoy ourselves, a group of 7 wonderful friends from different parts of US, nothing was going to stop us from having a good time.

Beach was great, sand smooth and white, water was unbelievable....Did we have a great time in Mexico??? most definetly, will we stay at Coco Bay again, NO.

But for what is worth, to all the staff that were nice, Thank You,

A friend and I recently stayed at the GCB for 2 weeks.
It's a nice ,small hotel right on the beach .
The staff are friendly and work hard at their jobs.There was continuous cleaning,upgrading ,gardening and painting going on and our room was always clean.
I am awaiting knee replacement surgery and the step down to the beach was too steep for me to step down onto.My friend spoke with the Asst Manager and within 48 hours they had built 2 sets of stairs to make it easier for all people to get to the beach.It made a big difference.
The large pool was wonderful and there were always lots of chairs on the beach or at the pool to use.
The only disadvantage the place had is that the walls were very thin and you could hear people talking in other rooms.

Hi we were at Grand Coco bay from april 4 to april 18. The hotel is very nice and clean we liked our room its not luxurious but we were there to shower or sleep. They should put alarm clocks and coffee maker in the rooms this would be great. Most of the staff is very nice and friendly with nice smiles for the exception of one guy at the towel counter and the guys at the a la carte restaurant, both mexican and italien they haven't learn how to smile and be nice. There is still this stupid rule at the a la carte restaurant that the men cannot go in if they have shorts or 3/4 pants loosen up were on vacation.

Ruth at the grill in the buffet in the morning for great omelettes, and the best bar in this hotel is the guy in the lobby starting at around 17h00 he can make any drink you want or at lease will try, very nice guy.

We went on 5 avenue at a couple of restaurant the yaxche is great and also senor frog near the ferry but with more action. Shopping on 5 avenue and at the super wal mart is great check to buy souvenir and alchool at Wal Mart they have the best price in Playa.

We did a couple of excursion and book one of them on 5 ave the chitchen itza one was like $100.00 each at the hotel for a group of about 8 with private guide and on 5 ave it was $45.00 each we also did the Xcaret this is great and the price is the same everywhere plan to spend the day and don't miss the 2 hours show at the end of the day really good. We also took the ferry and went to Cozmuel it is very nice and plan to go at the Hard Rock Cafe there the food and drink are super.

My husband and I really liked the beach and the hotel and would go back if we went to Playa again except for a couple of little things, Sundays on the beach you have all the locals at the public beach on your left side and some come to the resort beach and even take the boats or surf boards of the hotel the staff and security personnel are good with that . The kids walk between the beach chairs and pick things up a couple of person go their sandals stolen that day, so watch out. The weekends there is a lot of children on this resort I don't know if they can book like 4 days stay but it's very noisy and you have to watch out because they run around everywhere. Last year we had an adults only resort and really appreciated it.

We had book the trip with go travel direct and zoom airlines and that was good. For the price we paid we were satisfied with the service we got. The night animation at this hotel is lacking the only show that was good was The Michael Jackson show the dancers and the guy was really good, did a good imitation. Don't be afraid to book a vacation there we can't complain about missing hot water or the water pressure or anything else like the food at the buffet you will always find something you like and face it you don't eat steaks and lobsters every night at home so you won't there either.

We stayed at Grand Coco Bay from April 4 - April 11 and loved every minute. The service was friendly and accomodating. We enjoyed a good breeze from the ocean and kept us all nice and cool. The food was good and the specialty rest. were OK. Only 1 person had a problem from the food but was a good sport about it. To keep 12 crabby adults happy is a challenge at home but Grand Coco Bay did it in Mexico. We have all agreed that we will return again after we visit our other favorites in Mexico !!!