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Grand Coco Bay: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 620 reviews
620 Reviews
5.0 of 5 stars
155
4.0 of 5 stars
253
3.0 of 5 stars
76
2.0 of 5 stars
74
1.0 of 5 stars
62
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#69 of 158 hotels in Playa del Carmen
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  • Rooms: 200
Description: Located within walking distance form Playa del Carmen, blessed with unspoiled, white sandy beaches & crystal clear Caribbean water This description is based on information provided by the hotel.
Address:
Calle Costera Norte S/N, Lote 1 Mza.7 de la Region 6
(formerly Reef Coco Beach)
Playa del Carmen 77710
Mexico
Check Rates: £79 ($157) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Grand Coco Bay

( 28-32 of 620 )
“will have to wait and see”

Grand Coco Bay

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4 of 5 stars
brighton, tn
15 May 2008
7/7 found this review helpful

My wife and I stayed at the Grand Coco Bay on 4-21-08 - 4-28-08. Overall we really enjoyed our stay. I was concerned about some of the reviews concerning the all inclusive issue so I contacted Hotwire who assured me in writing that I would not have a problem. They were right to a point. The second day my pass card didn't work so I contacted the front desk who advised me that "Hotwire" did not pay the hotel bill. I contacted Hotwire by phone 3 times and was assured the problem would be resolved but on the last day of vacation the problem was not resolved so I had to pay over $700.00 for my stay. Hotwire said it was the hotels fault, the hotel said it was Hotwires fault. I'm still waiting for a response from Hotwire. Next time I will contact the hotel to make sure everthing is taken care of prior to my arrival. There will be a next time. Even though I spent $30 in phone cards to attempt to sort out the problem with the hotel bill, all in all, my stay was great. The employees are friendly. The rooms are clean and the beach is beautiful. I was concerned about the boats being moored in front of the hotel but actually it added to the beauty of the beach. The pool is great. Umbrellas are hard to find unless you get them early. The food wsa good especially in the speciality restaurants. I thought the Mexican restaurant was best. The buffet was your typical buffet. It filled you up but if your want 5 star treatment, make your reservation for the speciality restaurants. The hotel offered a special romantic dinner on the beach for $95. It was well worth the money. We had a table on the beach to ourselves and our own waiter. The food was excellent. We took two tours while there through the tour office at the hotel. The trip to Coba was excellent. The snorkling tour was ok but there was a big problem with transportation back to the hotel. Also beer and food was promised but not received. The snorkling itself was great. You may want to buy some of your gifts at the hotel gift shop. I found some of them cheaper than 5th ave. Also you get a better exchange rate on 5th ave. 11 pesos per dollar versus 10.20 at the hotel. Also be aware of a scam at some of the restaurants downtown. I payed for a meal with pesos and included a 100 peso tip. As I was leaving the waiter told me that the "service "was not included in the bill. I told him I gave him a 100 peso tip and he said I didn't . He was unable to show me the money I had just left 30 seconds ago. We will go back next year. The Grand Coco Bay is not as "touristy" as those in Cancun. Its a great place to relax and have fun.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crunch413's Summary
Date of Stay: April 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: 13 March 2003
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
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Average price*: £79 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great vacation and a few minor problems”

Grand Coco Bay

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4 of 5 stars
Costa Mesa, California
14 May 2008
6/6 found this review helpful

Grand CoCo Bay was great. You couldn't have asked for a better beach. There are boats out there but by 9am most were gone. If you dont want to look at the boats move your chair 20 feet over to the North. Big Deal! The rooms were typical Mexican resort style rooms. They were very clean and spacious. We paid the extra $25 a night for the ocean front room. It was so worth it. We slept with the sliding glass door open every night. It was so relaxing to hear the waves crashing every night.
The food left something to be desired but what do you expect for the price. We figured out after a few days to have breakfast at the buffet, lunch at the snack bar, and dinner at the nice restaurants. The coconut shrimp at the Mexican is great. The manager of the nice restaurants is a real jerk though. Elmanuel at the Italian is a great server. Very sweet. We ate at either the Mexican or Italian 5 nights of the vacation.
The bartenders at the pool bar were great. Give them a $1 for the first few drinks and you'll be taken care of. The bananna colada was my favorite. the Maitai was pretty good too. Jsut make sure you drink plenty of water. Its so hot a humid the you sweat and loose lots of water.
The night shows were pretty good. Really corny but that makes me laugh. The Michael Jackson show was great. I also really like the Tropical show. I wouldn't take kids to these shows. the humor was grown up at times.
The message was just ok. Its not like it is in the States. Its was only $40. From what I could gather that the youger of the 2 ladies out there was better. I had the older one and she got alot of lotion in my hair.
The beach was beautiful. I came back completely relaxed.
We went to Cozumel on Wednesday which was great. We rented a car from Isis and went around the Island. We stopped at Uvas and Corona Beach. Corona Beach has the best snorkeling. They also have 3 huge Pelicans that divebomb fish right in front of you. The was pretty entertaining in itself. Go to Cozumel on a Monday or Friday/ Cruise ships dont come in on those days.
We also went to Chichen Itza. I booked through cancun-discounts.com. I got it for $55 which included pick up, transportation, food and a guide. We also paid $6 extra to go to Il Kil the Cenote. That was well needed after being in the hot sun all day.
Wal MArt has the best prices on Souveniers.
My boyfriend and I decided that when we return to Cancun we will go back to Grand CoCo Bay for sure.
We really like the small resort atmosphere. We saw the same couples all week. It was great.

  • This TripAdvisor Member:
    • Liked — The location on the beach.
    • Disliked — The food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCBrittany's Summary
Date of Stay: May 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: 16 August 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, Families with Small Children
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
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Average price*: £79 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great place to relax”

Grand Coco Bay

13 May 2008
3/3 found this review helpful

Before we arrived I was concerned, after having read some negative reviews, about our reservations not being made or that our reservations would not be all inclusive. I called and confirmed just prior to our departure from Denver and was assured that everything was just as we had reserved. We didn't run into any of the issues others have posted about.

We arrived late in the evening on April 12th and stayed until April 18th. After a day spent in aiports, it was refreshing to be greeted with glasses of champagne and told that we would still be able to grab a bite if we'd like. Nearly all the employees were overly friendly, but we particularly commented on Ruth and Raul in the buffet.

The rooms were clean. The beds were a little hard, but firmness of bed is an individual preference. I'm sure my boyfriend would have thought they were perfect had he been there. It would be nice to have a clock (particularly when trying to gauge the time until your dinner reservations), but you're on vacation and who needs a constant reminder of how much time is left until you're back at the grindstone? The cleaning staff was friendly and provide excellent directions if you ask.

The beach is gorgeous. Despite being on vacation, I highly recommend getting up early enough to catch a sunrise or two. The beach is absolutely serene that time of day. Don't be caught off guard, as I was, if you see a group of three or four military members with guns. Evidentally they patrol the beach in the morning hours. The walk from the hotel to 5th Avenue is very reasonable, about 15 minutes. Sal in the hotels dive shop is very friendly, if you get a chance go out snorkeling or diving with him.

The food was average in the buffett. There were things we loved and things we could have lived without. Of course their dessert bar was very good. Great selection of fruits. Breakfasts were something we looked forward to. We had reservations at both the Mexican and Italian resturaunts. We both preferred the Italian place. Be certain to get up early if you want to ensure you have reservations for a particular day as seating is very limited; I would estimate maybe 20 people per hour are served.

The evening shows put on by the staff are entertaining. Not exactly what you'd find in Vegas, but still enjoyable to watch.

The we were as far from the construction as you can be. But even when we were at the beach or on walks, there wasn't really any noise issues. We were very lucky in that out the rear of our room we had a view of the beach and out the front we had a pool view.

My friend and I had a great relaxing week at Grand Coco Bay. I had no sooner got back than a group of us started planning a our trip there for next May!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smindenver's Summary
Date of Stay: April 2008
Travelled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: 13 May 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, Families with Small Children
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £79 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not so thrilled”

Grand Coco Bay

11 May 2008
0/1 found this review helpful

This was our 5th time in Mexico, 2nd time by the Golf of Mexico, we stayed 7 nights at the Coco Bay and I can't say I was very impressed. It's an average to bellow average resort, I do have to say the rooms are plain but exceptionally clean, white sheets not so much the towels but oh well, they were clean. So, first 2 days in the resort our room was flooded from the AC, not a little bit of water but flooded, we went to front desk and was taken care of immediately, 2nd, our key card did not work 3 days in a row, very annoying to go to front desk after a long day ... but again, was taken care of immediately and no we did not have a cell phone with us to say that was the cause the key card was deactivated, 3rd, the lock in the bathroom did not work and one of us got stuck in the bathroom for what it seemed forever..
Food wise, I am a vegetarian so even I did ok, like people mentioned before, don't expect a 5 star restaurant but the food is decent, if nothing else they have a great variety of cheeses and vegetables and lots of fresh fruit. In general staff were nice but some ... I would have fired them on the spot for their rudeness, there was this one case that we asked the girl to serve us icecream in a plastic cup, which she was about to do and out of nowhere this guy from the pool bar walks over and tells her she can't do that, the cups are not for that porouse, no big deal, but his tone of voice I thought he was gonna slap us all... same guy, we were but the pool bar trying to get a cup of water and we asked for some ice, he said in a very mean tone that that water is not good for drinking, now if you've been to Coco Bay or if you will go you will see what I am talking about, that water is specially filtered for the guests to drink, or at least that's what we were told by the front desk first thing when we arrived. It does not matter anymore, we still had a great vacation, we were there to relax and enjoy ourselves, a group of 7 wonderful friends from different parts of US, nothing was going to stop us from having a good time.

Beach was great, sand smooth and white, water was unbelievable....Did we have a great time in Mexico??? most definetly, will we stay at Coco Bay again, NO.

But for what is worth, to all the staff that were nice, Thank You,

  • This TripAdvisor Member:
    • Liked — The Beach
    • Disliked — Some of the staff's rudeness, very modest resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Love2travelIl's Summary
Date of Stay: April 2008
Travelled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: 11 May 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Families with Small Children
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, People with disabilities, pet owners, Families with Teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £79 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Most Helpful”

Grand Coco Bay

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4 of 5 stars
vancouver
8 May 2008
1/1 found this review helpful

A friend and I recently stayed at the GCB for 2 weeks.
It's a nice ,small hotel right on the beach .
The staff are friendly and work hard at their jobs.There was continuous cleaning,upgrading ,gardening and painting going on and our room was always clean.
I am awaiting knee replacement surgery and the step down to the beach was too steep for me to step down onto.My friend spoke with the Asst Manager and within 48 hours they had built 2 sets of stairs to make it easier for all people to get to the beach.It made a big difference.
The large pool was wonderful and there were always lots of chairs on the beach or at the pool to use.
The only disadvantage the place had is that the walls were very thin and you could hear people talking in other rooms.

  • This TripAdvisor Member:
    • Liked — pool and beach
    • Disliked — thin walls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sornee's Summary
Date of Stay: April 2008
Travelled with: Friends
Visit was for: Honeymoon
Age group: 50-64
Member since: 08 May 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, Girlfriend getaway, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, People with disabilities, pet owners, Families with Teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £79 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Grand Coco Bay

( 28-32 of 620 )
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Grand Coco Bay Address

Calle Costera Norte S/N, Lote 1 Mza.7 de la Region 6 | (formerly Reef Coco Beach), Playa del Carmen 77710, Mexico