Overall our experience was horrible. The hotel staff is rude and not informative. The front desk girl was VERY rude and NOT helpful. She told us the closest ATM was at least 2 miles away (and giggled about it), when in reality it was just down the road. The rooms leave much to be desired and after several complaints our dirty comforter was finally replaced with another slightly less dirty comforter. The food is disgusting and the drinks are weak. The beach, although pretty, isn't anything amazing. There are no hot tubs...the water is just a few degrees warmer than the pool and like sitting in a temperate bathtub. This hotel was a horrible experience. Playa del Carmen is a very charming town and we will be returning, but certainly will NOT be staying at this dump.

We stayed at the Coco Bay two nights ago, i really wish we had gone somewhere else. My girlfriend and i live in Cancun, and wanted a "night Away" so decided to go to Playa Del Carmen, i read several reviews of the GCB, and decided it was worth a try. I have worked in All Inclusive hotels in Mexico for the last 6 years, and i was annoyed upon arrival to the room and discovering that if i wanted more than the FOUR cokes or the TWO waters that were in the "minibar" there was an additional charge. then it just appeared that there were additional charges popping up everywhere!! After checking in we were hungry and the only option available for dinner was the buffet, in the same room with the noisy show, when i asked about the resetaurants i was told "reservation only" and minimum 1 day in advance, after speaking to the Capitan and explaining we were only there for one night, he let is in to the Italian restaurant, well, 30 mins passed until they took our order, then 25 minutes after taking the order the waiter came and told me that they did not have what i ordered! That night i have to be fair the room was clean, apart from the rusty doors, but overall the room was ok, the AC worked great and the bed was comfortable. Then at 8am we were woken up by a cleaner spending 10 minutes knocking on the door, "To Check If The Room Was Occupied"., followed by the noisy construction of the property next door (not the hotels fault i understand) We went for breakfast in Mirimar (buffet again - the only option) and were disgusted by the dirty, sloppy quality of the food, i ordered two "quesadillas" and was told i "did not have the correct bracelet for food from the menu" when i told the waiter that my bracelet was "All Inclusive" i was told "yes but not for the menu" (again extra charge!). After a waitress manager fighting with me, they brought me my "quesadillas" but they had not been cooked, and appeared to have come straight out of the fridge!!! Overall the service was terrible, the attitude of the staff was either kinda ok or rude, mostly rude. At the pool there is no waiter service, and by 12pm the bar had "run out" of Bacardi,
Overall i was very dissappointed and wished i had chosen another hotel, i just felt happy we had not gone with my girlfriends family as originally planned, because it would of been very embarrasing. In my opinion, if anyone is thinking of visiting this hotel i STRONGLY urge you to reconsider.

Nice facility, clean and nice staff. Food was plentiful but boring and the "fancy" restaurants not worth the time. Too many loud drunks at the pool bar spouting profanicy but beach was nice.

Like many other TripAdvisor users, I read the mixed reviews about Grand Coco Bay and hesitated staying there, but the price was right so we booked our trip.

I'm so glad we took the chance!

If you're looking for an affordable but beautiful and clean resort with a great beach, Grand Coco Bay is definitely a wonderful deal for your money.

Our airport shuttle driver told us that Grand Coco Bay is one of the oldest resorts in Playa del Carmen, but you would never know it. The resort is well-maintained and kept very clean. The pool is cleaned every morning.

The beds are very firm, but I found them to be comfortable. The rooms were nicely appointed - I wouldn't call them luxurious, but they weren't lacking anything really important. (No alarm clock or coffee maker, but there is a blow dryer and mini fridge.) The resort staff was kind and friendly, but brush up on your basic Spanish words before you go, because their English isn't always that great.

If you're an adventurous eater, the food in the buffet is good. Each night is a different theme night in the buffet restaurant, including International, Caribbean, French, Mexican, Gala, Chinese. I'm kind of picky and there were a few nights I wished we had made reservations for the resort's formal dining restaurants, which were both fantastic. (Try the churros! They're awesome!) The grill has lots of basic food for lunch, like burgers, hot dogs and French fries.

Grand Coco Bay is a big family resort, which was a small drawback for us, since we met with some friends and were hoping for a fun adult vacation. There are a lot of kids, and they tend to not stay in the kid's pool area, which is mostly a baby pool.

The construction on the condos next door was still underway when we were there (April 25-May 3) but we requested a room near the beach so we could neither see or hear the construction. It was really not bothersome at all. Even if you did get a room near the construction, it only goes on during the day, and all of the resort's balconies face inward towards the pool or beach, so you wouldn't have construction as the view from your room. We stayed in 2259 and it had a wonderful view.

One complaint - if you're hungry late, there's no room service or eateries open. It's a good idea to stock up on some snacks from the gift shop or a store in town.