We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Secrets Capri Riviera Cancun and Playa del Carmen?

We'll send you updates with the latest deals, reviews and articles for Secrets Capri Riviera Cancun and Playa del Carmen each week.

Secrets Capri Riviera Cancun: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 1,163 reviews
1,163 Reviews
5.0 of 5 stars
812
4.0 of 5 stars
223
3.0 of 5 stars
47
2.0 of 5 stars
53
1.0 of 5 stars
28
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#3 of 157 hotels in Playa del Carmen
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 290
Description: Nestled in 71 tropical acres & surrounded by endless white beaches; on the Caribbean & near the Mayan ruins; 33 km to the airport. This description is based on information provided by the hotel.
Address:
Carretera Federal 387, Chetumal
Cancun Km. 299, Solidalidad
Playa del Carmen 77710
Mexico
Check Rates: £273 ($543) Avg. Price
dd/mm/yyyy dd/mm/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

TripAdvisor Traveller Reviews

Reviews of Secrets Capri Riviera Cancun

( 44-48 of 1,163 )
“Nice, but disapointing”

Secrets Capri Riviera Cancun

Save Review
3 of 5 stars
Pennsylvania
23 Apr 2008
3/9 found this review helpful

My wife and I love to travel and decided to return to the Mexico Riviera for the third time. We really enjoy the combination of white sandy beaches, turquoise seas, culture, and the festive atmoshphere that the area offers. I had high expectation for Secrets based upon the recommendations from a travel agent and reviews on the net.

The welcoming experience: Upon arrival, guests are sat in the lobby and offerred a flute of champagne with a cool towel. This is a nice touch, but also a convienent way of making up for a slow check in process. We booked the standard room through Travelocity. At the check in desk, we were told that only rooms with two twin beds were available. We paid $340 more to upgrade to a room with a King bed. Everyone we talked to at the resort, had the same experience. The check in experience was more typical of a time share than a resort.

The rooms: Comfortable bedding, nice decor, marble bath and shower, stocked fridge, and nice size balcony overlooking the pool. We had no problems with service and thought the rooms were nice.

The food: We liked the food at the italian restaurant the best. All of the restarurants serve small portions and offer slow service. The food was good, but not memorable. The service was poor and unfortunately memorable. We only ate at the buffet two times, once for breakfast and once for dinner - okay but nothing great.

The pool: Nice pool. No problem with getting a lounge chair. The pool area gets lively around happy hour. I was disappointed with the limited entertainment around the pool area. The quality of pool bar drinks are inconsistant. Nice place to relax.

The beach: Okay, not great. The sand beach directly in front of Secrets in the best in this stretch of the coast line. Sand obviously has been imported from elsewhere to make up this beach. The quality of the beach drops off significantly on both sides of the Secrets property. The water is clear and has a greenish-blue tint, but not the gorgouse turquoise color that we had experienced in the riveria myan area just south of Playa de Carmen. No problem getting a lounge chair to relax on the beach. I love to jog on the beach, but found it challenging due to the pitch and lack of hard packed sand. Secrets does have a jogging trail along the driveway in the front of the property.

The entertainment: Disappointing. Nightly entertainment was minimal. The newly wed game was held in a room suitable for a business conference, not for entertaining guests. Secrets relies upon an ametuer staff to coordinate activities and is reflective in both the quantity and quality of entertainment.. We did enjoy the buffet on the beach with the local dance troupe.

Overall experience: Secrets is a nice property, but I did not get a Mexican experience. Food and entertainment is more typical of an American resort. We did enjoy the adults only aspect of the resort.. We had stayed at the Iberostar Tucan twice and would recommend the Iberostar over Secrets for better food, pool, beach, entertainment, Mexican feel, service, and value.

  • This TripAdvisor Member:
    • Liked — Rooms, pool
    • Disliked — Lack of entertainment and a festive Mexican ambiance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APCP's Summary
Date of Stay: April 2007
Travelled with: Friends
Visit was for: Quality time with friends
Age group: 50-64
Member since: 16 April 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
Young Singles, Older Travellers, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: £273 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Honeymoon in Mexico”

Secrets Capri Riviera Cancun

21 Apr 2008
5/5 found this review helpful

Secrets Capri, was truly the most beautiful and gracious resort I have ever stayed. Their art collection alone has to be worth millions. Ever floor and wall is polished marble. They offer round the clock room service, maid service and concierge. They have a nightclub, numerous bars and a nightly show. (For example one night they had a famous jazz singer from Cuba, a Las Vegas show girls show, and on one evening a comedian from the U.S. From greeting us at the door with champagne and cool towels, to the bar in their infinity pool, the five four-star restaurants with accomplished chefs, was all a wonderful surprise. It was a phenomenal experience. We were truly pampered for eight straight days. All the drinks were top shelf. It was all-inclusive including the water sports (sailing, kayaking, snorkeling, etc.), plus complementary daily excursions. The beach at this hotel, literally has the whitest cleanest sand on the Riveria. Actually the entire hotel is kept very clean and sparkeling.
Airfare – hotel for 8 days ended up costing 3748.00 for two people. We flew Continental, which was the best way to fly. They have television broadcasting and meals. However there are other airlines that fly there.
Do not stop to pay for a shuttle or a cab before you get outside. You will be kidnapped by a timeshare program that will really take away from your trip. I have attached the link if you care it check it out.
http://www.secrets-capri.com

  • This TripAdvisor Member:
    • Liked — Serene, Romantic, Beautiful
    • Disliked — Leaving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TinaWColorado's Summary
Date of Stay: April 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: 21 April 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, People with disabilities, Older Travellers, Great pool scene, tourists
I do not recommend this hotel for:
Young Singles, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Shopping, Spa
Was this review helpful? Yes No
Check Rates
Average price*: £273 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“"Second Time for Secrets!!!"”

Secrets Capri Riviera Cancun

Save Review
5 of 5 stars
Chicago, IL
20 Apr 2008
3/4 found this review helpful

ABSOLUTELY AMAZING! After a long cold winter in Chicago, my boyfriend surprised me with a another wonderful trip to Secrets. We were so impressed with our stay last year that he knew it would be just the thing to please me. The welcoming staff, food, rooms were all as wonderful as we remembered and the manager's reception was great. We travel frequently and never have had the pleasure of actually meeting the man who "makes it all happen." The pool was beautiful, quiet and very romantic. The staff made everyone feel like they were the only guests on the property. All the restaurants and food were very delicious and much better than we remembered on our last visit. I am truly hoping my boyfriend (maybe husband next visit ? - this would be a wonderful wedding venue) will continue to make this a yearly trip! See you next year with "more Secrets."

  • This TripAdvisor Member:
    • Liked — Ocean front room, very romantic.
    • Disliked — Beds a bit too firm.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebbieBarrie's Summary
Date of Stay: April 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: 20 April 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, Girlfriend getaway, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: £273 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Lovely, relaxing experience”

Secrets Capri Riviera Cancun

Save Review
5 of 5 stars
Connecticut
18 Apr 2008
4/4 found this review helpful

We had a lovely honeymoon at Secrets during the week of April 5 - 12th. The resort was in line with the generally positive traveler Trip Advisor reviews on this site. We are well-traveled and overall, I feel that we got the 4-out-of-5 star experience that we paid for.

There are so many pros, so I'll just note some of my favorites:

- Great Service/ Chill Atmosphere: Overall, I felt that the staff went a long way to make us feel pampered and welcomed. The guests were mature and the experience was very peaceful. As with most resorts, there are always those towel-game players, but we never had a problem snagging a nice spot by the beach or pool.

- Food: For an all-inclusive experience, I found that the food quality and variety was very good. We loved the beach-side Ceviche and Taco bar. Note: my husband and I never got food poisoning at Secrets.

- Cleanliness: the grounds are beautiful, the sand is great on the beach. I never noticed any mold / must as has been mentioned in recent posts.

- Proximity of rooms to beach: It was just great having our room be so close to the beach. I loved the intimacy of this resort. Our ocean-view room (#537) was wonderful!

As for cons, I honestly can't think of anything negative that is exclusive to Secrets; this certainly wasn't the Ritz, but we didn't expect it to be. However, the next time I go to Mexico I'll probably splurge to stay at a resort with a calm, turquoise beach. Don't get me wrong -- the beach was beautiful and peaceful. However, it was inconsistently clear; sometimes the waves were choppy, kicking up the sand and seaweed and making the water appear less blue. That is just a personal preference though -- you can see from my photos that it's still lovely!

Tip: Bring a stack of $1 bills for tipping. tipping is certainly not expected, but we were treated so nicely by the staff that sometimes we wanted to tip...

  • This TripAdvisor Member:
    • Liked — Drinking and being served fruity drinks on the beach while lying under a palapa
    • Disliked — Having to leave....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChillyinCT's Summary
Date of Stay: April 2008
Travelled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: 29 January 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Great pool scene
I do not recommend this hotel for:
Young Singles, Girlfriend getaway, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £273 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“My Fairytale Wedding Comes to Life...And More!!!”

Secrets Capri Riviera Cancun

Save Review
5 of 5 stars
The Valley, PA
16 Apr 2008
9/9 found this review helpful

We just returned from an absolutely fantastic trip to the Secrets Capri resort. We stayed for 11 days from April 5th to April 15th. I cant begin to describe what a marvelous place this is. From the moment you stepped into the hotel, we were catered to and it is so beautiful and clean. Everyone is so helpful and very happy to service you.. coming back home it seems like a dream I woke up from.
When we first came into the hotel, we were greeted by Victor who was fantastic and received a glass of champagne. He was a very nice guy who helped us during trip with any question we had even though he wasnt our concierge.
The resort is amazing with beautiful marble floors and decorations. We had a beautiful ocean front room with a great view of the ocean. It was so nice to leave your screen door open and hear the waves crashing. We ordered room service for lunch when we arrived and was very amazed that they set the lunch up for you on your table in the room complete with table cloths and condiments. I was expecting to have to take everything out ourselves, but he insisted that he would set the table.
We are not used to such service and they were so happy to do so.
The pool is wonderful although cool at times until the end of the day. I think its because the water is filtered out and new water is put in daily. It only makes sense since the weather was above 90 the whole week we were there. The drinks at the pool bar were so good and addicting. Our favorite was the Miami Vice and Roberto made them the best and he was our favorite bartender. He handled serving all 11 of us that were there!

We tried every restaurant and loved them all. The food was great. Everything I had was delicious. At Himatsu the night before the wedding, the manager who was great by the way, set up a table for 11 for us (everyone who was there for our wedding) and had a special dinner for us with sushi and appetizers. We knew he normally wouldn't do such a thing since it is a couples resort and there were 11 for us but he went out of his way and even waited on us himself to make sure everything was perfect.

Portofino was also great. The italian breads and the pasta was very good. I also loved the house white wine, we must of drank bottles upon bottles of that stuff. It was great.

Mainly, i want to talk about my wedding there because it was absolutely perfect. Alejandria the wedding coordinator was great. You can tell it wasn't her first wedding. Everything was beautiful and perfect. I could not ask for a better wedding. It was a dream come true. With my wedding package, i also received hair and makeup which i had done at the resort and Yedid did a beautiful job. I loved my hair, it was so nice. The food we picked for the reception was wonderful as well as our cake. We also got a photographer and videographer with our wedding package who were fantastic. I think I have the most beautiful pictures ever taken for a wedding. They were so professional and absolutely beautiful as well as our 30 minute wedding DVD. The flowers were also beautiful especially my bouquet which were also included in the wedding package.On our wedding night, the resort decorated our room with rose petals and tea lights on the floor and had a bubble bath ready for me with rose petals. The also had tea lights lit on the sink. It was so romantic and wonderful. If anyone is thinking about getting married here, i would do it. It was absolutely perfect. There is nothing i would change or do differently!

SInce we were there a couple days after the wedding for a little honeymoon, we received a honeymooners banner on our door and a bucket of champagne and fruit bowl as well as a flower arrangement. It was unexpected and so nice of them to do.

We also had swedish massages while we were there. I think they did a great job. I was much relaxed afterwards and they also were very professional.

As you can see, i had alot to say about the resort. Everyone is so nice and happy to wait on you. The food is great, the atmosphere is great. There are many activities to do and they have many theme nights with live shows that are cool. I am daydreaming about it now and wish I was still there. We are definitely going to return for our anniversary and I cant wait!

  • This TripAdvisor Member:
    • Liked — Everything, the foods, the drinks, my wedding, my pictures, restaurants, the pool, relaxing atmosphere
    • Disliked — I did not dislike anything about this resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jewelsie44's Summary
Date of Stay: April 2008
Travelled with: Family (extended)
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: 15 June 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, tourists
I do not recommend this hotel for:
Young Singles, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: £273 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Secrets Capri Riviera Cancun

( 44-48 of 1,163 )
Travellers Who Viewed This Property Also Viewed
Location: Playa del Carmen, Riviera Maya
£100*
Check Rates
Location: Playa del Carmen, Riviera Maya
£237*
Check Rates
Location: Playa Paraiso, Riviera Maya
Price not available
*Average price
Write Your Own Hotel Review
Been to Secrets Capri Riviera Cancun? Share your experiences!

Do You Own Secrets Capri Riviera Cancun?

Secrets Capri Riviera Cancun Address

Carretera Federal 387, Chetumal | Cancun Km. 299, Solidalidad, Playa del Carmen 77710, Mexico