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Secrets Capri Riviera Cancun: Traveller Reviews

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  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 1,212 Reviews
5.0 of 5 stars
840
4.0 of 5 stars
235
3.0 of 5 stars
51
2.0 of 5 stars
58
1.0 of 5 stars
28
TripAdvisor Popularity Index:
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#6 of 161 hotels in Playa del Carmen
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  • Hotel class: 4 of 5
  • Rooms: 290
Description: Nestled in 71 tropical acres & surrounded by endless white beaches; on the Caribbean & near the Mayan ruins; 33 km to the airport. This description is based on information provided by the hotel.
Address:
Carretera Federal 387, Chetumal
Cancun Km. 299, Solidalidad
Playa del Carmen 77710
Mexico
Check Rates: £312 ($551) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Secrets Capri Riviera Cancun

( 73-77 of 1,212 )
“Tips & Suggsetions for Secrets Capri Travlers”

Secrets Capri Riviera Cancun

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5 of 5 stars
Washington DC
26 May 2008
13/13 found this review helpful

Before my wife and I took our honeymoon back in October ’07 I did a ton of research. Some of the more detailed reviews we found on TripAdvisor were extremely helpful. Based on the reviews we found the most useful in making our selection, we decided to give back and put together our tips and suggestions. We hope you found this helpful and have a wonderful trip everywhere you go.

--Secrets Capri Facilities--

The resort overall was beautiful. The motif was done very well using stone, dark word, and marble that incorporates the surrounding environment, with beautiful decorations, art, and furniture. We particularly loved the evenings when the lighting and candles really showed the place off.

We had an “Ocean View” room on the 2nd floor with an amazing view. It was a nice size room with tile floors throughout. The bathroom was gorgeous with a jacuzzi tub, two stinks, and a separate shower and toilet stall with glass doors. The TV was a standard tube 27in with satellite service and pay-on-demand movies (~$12 per movie); not many channels or movies to choose from, but most were in English. The room also had a Shaper Image alarm clock with an iPod connection.

As for minor critiques, our room was very quiet but it seems that we lucked out with quiet neighbors. One of our neighbors did call us on our first night to request we turndown our TV, which we did not believe was that loud. In talking to others it seems the walls are thin, but not the ceiling or floor. Another small critique, the mini-fridge did not hold much and did not keep drinks that cold.

We spent most of our time on the beach reading and watching the ocean. The beach is thin and fairly small, so find a chair and umbrella to claim after breakfast. The staff keep the beach very clean and free of objects that might hurt guests. The thing we loved the most was the wait staff who come by to take you order for drinks and snacks from the bar.

The pool is huge and beautiful. There seems to be two types of resort goers, though who like the beach and those who like the pool. The pool attracted more people while we were there so we never had any trouble getting chairs on the beach. The guest who preferred the pool generally sunbathed and got involved with the water sport games in the afternoon. Another nice feature of the pool was the bar in the pool that serves snacks and drinks.

--Secrets Capri Services--

The staff were very friendly and knowledgeable. Most of them spoke English and were from the local region. Unfortunately my wife and I developed strep-throat before we left the States but luckily the resort had a doctor on call. He was knowledgeable with good bedside manner, and has worked with US insurance companies on reimbursements. His service and the prescription drugs were comparable to US prices.

The room service was not as good as the food in the restaurants. We found the simple dishes (e.g. burgers, ice cream) much better than the fancy stuff (e.g. pasta, cheesecake). It took 30 to 40mins to receive our order. We should add that the menu in our room was incorrect or dated. When you call you have to ask what’s available to order.

They do have internet for $15 dollar a day in your room by ethernet only. If you don’t want to pay there are four computers with internet access in the business center that anyone can use for 15 minutes at a time for free. In addition, there is a wireless router in the business center that has range in the main lobby, which you can connect with your laptop for as long as you want for free too.

--Secrets Capri Restaurants--

There are 5 restaurants at the resort but they are open on different days of the week. We really enjoyed restaurant La Riviera’s breakfast buffet and Himitsu’s Asian dishes and sushi the most. Seaside Grill restaurant had nice lunches too. We only had to wait to be seated one night when trying to get into Himitsu on a Monday night. Service was generally very good but be prepared to wait for your food. The house white and reds were free, along with any cocktail. The only extra cost (for both the restaurants and the bars) when it comes to drinks was for wine other then the house red or white wine, and the expensive liquors. Overall, the food was not as fancy or amazing as you would find in a major metropolitan fancy restaurant in the States, but it was better than we expected and we were kind of foodies. We should add that we took a tour of the kitchens which we found very clean and well managed.

--The Guests at Secrets Capri--

During our stay we saw a good mix of young newly weds, retired folks, gay couples, and middle age anniversary types. Most people kept to themselves unless they came in a group or with another couple. Most people were Americans, but there were a good number of Europeans, Africans, and Latin vacationers as well. We were pleased to see that resort staff seemed very welcoming and treated everyone the same.

As for the crowds, the resort is smaller then most, but we went in the off season (September to November) so we had little to no wait for dinner at the restaurants, or in getting chairs on the beach.

--Tips & Suggestions--

*Tipping*
Though not required, we highly recommend tipping the wait stuff at least a dollar each time for service. The best advice we got beforehand was to bring 100 one dollar bills.

*Dress code*
Do not wear gym or beach clothes inside the lobby unless you’re going out to the beach, pool, or gym. Dress nice in the evenings (e.g., linen pants and button shirt for guys). We suggest you bring a lot of linen since this part of Mexico is very humid.

*Noise*
Bedroom walls are thin so AVOID playing your TV or radio too loud, as well as slamming doors. Also, avoid talking too loud in the hallways. Things generally turned down after 10pm.

*Internet*
If you bring your laptop just use the free wireless in the lobby instead of paying. However, given they have computers with internet access and printers it’s really not necessary to bring your own computer.

*Bad Weather Entertainment*
Bring music CDs and DVDs for the DVD player in your room in case the weather works against you. Our bathroom had speakers in the ceiling which connected to the TV so you can listen to a music CD in the DVD player while you’re in the tub. For skilled computer users who bring their laptops, you can use the component connections in the front of the TV to either play movies or music.

*Breakfast*
Pass on the room service for breakfast. The breakfast/brunch buffet is just too good to pass up.

*Watch your step*
The tiles in your room are slippery when wet! Lay down towels in your bathroom and your hallway when coming in from the beach or pool.

*Day Trips*
Take the day trip to see the local Mayan ruins. We took a day trip to Chichen Itza and had a great time. Not to mention our tour guide was very knowledgeable of the region and Maya cultural. On a side note, do not buy or give any attention to the people selling fake souvenirs within the Chichen Itza national park. First, it’s illegal to sell those items in the park. Second, if you acknowledge any of the people (particular children) selling stuff they will hound you until you buy something. Third, the items they are selling are not actually Mayan, but Aztec (especially the calendars). Basically, the only traditional Mayan souvenirs are colorful hammocks and silver jewelry.

Avoid the day or evening trip to Playa de Camera, it’s not worth it. Basically downtown is a tourist trap and the prices are ridiculous, and most if, if not all, of the items and souvenirs for sale were made in China. Even the items in a local pharmacy were the same price, if not more than in the States. Another example, we tried a restaurant and ended up getting a bill for $100.


--Summary--

We had an amazing honeymoon, and we hope our tips and suggestions prove helpful.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ToddDCTraveler's Summary
Date of Stay: October 2007
Travelled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: 01 March 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Great pool scene
I do not recommend this hotel for:
Young Singles, Girlfriend getaway, pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: £312 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“GreatPlace”

Secrets Capri Riviera Cancun

22 May 2008
6/6 found this review helpful

Secrets Capri provided a wonderful resort with top-notch service and food. Overall the resort was absolutely wonderful and I would recommend anyone to stay.

Employees went out of their way to ensure a great vacation and all were very friendly. At the pool and beach, waiters come around offering drinks and food.

Here are some areas I think could use some improvement, but note I am being picky.
- Finding a shady spot to lounge was a challenge. Not enough umbrellas at the pool.
- The bar was a little understaffed at peak times.
- The wait at the restaurants at peak times was a bit long, sometimes nearing an hour.

Overall this place is top-notch!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Car0linaDreamer's Summary
Date of Stay: May 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: 22 May 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene
I do not recommend this hotel for:
Young Singles, pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: £312 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Just got home from Secrets Capri and it was GREAT!”

Secrets Capri Riviera Cancun

22 May 2008
6/6 found this review helpful

Just got home from a seven day stay at Secrets Capri and it was beautiful. I had read a few bad reviews but was pleasantly surprised when I arrived at this gorgeous resort.

This was my 5th all-inclusive resort stay in Mexico and I can say that I enjoyed Secrets more than the 2 Ibero Stars, Riu Palace and Adventura Spa I had previously stayed in (not that they weren't all great as well) but here's why I liked Secrets:

Its a small resort and compact, your not walking a mile to the beach and then to dinner and so on. They have everything you want in a pretty compact package.

The breakfast buffet was the best buffet I had ever had at an all-inclusive. There is no reservations at the specialty restaurants. You go when you please!

There was always something going on, but it wasn't in your face the entertainment staff was friendly and welcoming but not pushy. You didnt have to listen to the same loud song over and over again at the pool.

You don't have to wake up at 5am to reserve a chair at the pool, there are more than enough and the chairs are wood with comfy pads! The beach is large also with plenty of chairs in shade!

The outside buffets with a show are a must. Wed night "rock show" is a great acustic performance by a great singer!

The Taco Bar at the beach has the best food, baja fish tacos, pizza from a brick oven, yum!

Somethings to consider:
The "disco" is a bar with a small dance floor.
The entrees at the restaurants are not 5 star but the appetizers are amazing.
There is no "theatre" the nightly shows when there is nothing going on outside are in a conference room.
The front desk when you check in is not welcoming but very efficent and knowledgeable, everyone else is so friendly don't let them turn you off on the people there!

I would say secrets is the perfect resort for couples who want to relax and be entertained in a relaxing atmosphere type of place. Don't go there expecting a pool party disco fiesta.

I loved it!

  • This TripAdvisor Member:
    • Liked — Relaxing Environment, Great Food and Entertainment!
    • Disliked — Spa was overpriced but they have a 20% off day!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilyBeck's Summary
Date of Stay: May 2008
Travelled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: 10 March 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, tourists
I do not recommend this hotel for:
Young Singles, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: £312 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“My Secrets Love”

Secrets Capri Riviera Cancun

20 May 2008
6/6 found this review helpful

My wife and I are fairly experienced travellers,our stay at Secrets being our third visit to Cancun/Riviera Maya. If you can't enjoy a stay at this resort you really need to get your head sorted! The food, even in the buffet, was of an exceptionally high standard and ALL of the specialist restaurants were superb. Unusually there is no pre-
booking of the "theme" restaurants and you need to 'get in' early. As we used to leave the beach late we found that the wait could be as long as 2 hours. However we used to visit each restaurant in turn and never failed to find a seat.

We received excellent service from every single member of the always friendly and attentive staff. During our two week stay I can remember only one instance where we had to wait longer than a couple of minutes for a drink and this was due to a crowd of people hitting the bar at the same time. Like the food, the drinks were top quality and nothing was too much trouble for the bar staff. Lying on a wonderful white sand beach and being approached every half hour or so by friendly waiters asking if I wanted a drink or something to eat was my idea of heaven.

I have already recommended Secrets to close friends, and my wife and I certainly hope to return to Secrets for another fantastic holiday.

  • This TripAdvisor Member:
    • Liked — Food, drink and excellent service from friendly staff
    • Disliked — No dislikes at all
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CockneyTel's Summary
Date of Stay: April 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: 20 May 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Older Travellers, Great pool scene, tourists
I do not recommend this hotel for:
pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £312 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Secrets Capri Saved Our Vacation”

Secrets Capri Riviera Cancun

20 May 2008
3/3 found this review helpful

My hubby and I were evacuated from the Valentin during our stay in May. We were sent to Secrets Capri and we were both thrilled with our experience there.

Since we didn't have a reservation with Secrets, they accommodated quite a few 'refugees'. Unfortunately, they didn't have the type of room available that we would have liked, but the rest of the resort more than made up for it.

ATMOSPHERE/LAYOUT
Secrets is a very intimate resort, with a Mediterranean flair. It's ideal if you want an adults only experience. Also, since the resort is pretty small, you don't have to do tons of walking.

There is a great beachfront bar open for drinks beneath the stars, to enjoy the sound of the waves. Also, just about all of the public areas and bars are indoors and air conditioned.

ROOM
We occupied a room with 2 queen beds. There was a a broken shutter in the window that separate the bathroom from the bedroom and the AC was leaking from the ceiling. We reported this to the front desk and it was fixed immediately. The decor of the room seemed just a bit dated and a little cold to me, particularly at this price range. The bathroom was nice with a double vanity, separate shower with great water pressure, water closet and a spa tub. Unfortnately, the spa tub was very dated, shallow and really short. The rooms could definitely use a face lift

RESTAURANTS - Above average
Steak Restaurant - I had a great rib eye steak and my husband had a filet and we thought that the food and service was very good.

Italian Restaurant - The food was good. The pasta was a little undercooked, but the lamb chops were fantastic and cooked perfectly.

Asian - Great atmosphere. I think that this was the best of the restarants that we sampled. I enjoyed my Thai dish and my husband thought the sushi was really good.

Beach taco bar/restaurants - yummy tacos (be sure to try the carribbean pork) and awesome nachos. Also, had some great sashimi here.

Riviera - Breakfast was delicious. Tons of food choices, mostly mexican/carribbean. They even had fruit sushi at breakfast and all kinds of mexican sweet breads and pastries.

DRINKS
The drinks were OK, they pretty much all tasted the same. I don't think it had anything to do with amount of liquor in the drink, I just think that maybe the bartenders could do with a refresher course.

CIGAR BAR
We didn't get a chance to visit, but it was inside, air conditioned and had the feel of an elegant parlor.

POOL / BEACH
The pool was very nice, but too small. It was always pretty crowded and difficult to get a spot with shade.

I loved that there weren't tickets for towels, there were plenty to go around and they were truly beach sized.

It is a narrow beach, but there are lots of palapas for shade. The sand and on the beach are very soft and there aren't any rocks. The surf was nice, never too rough. There were also tons of watersports, including scuba just at the beach.

I mainly loved that the pool and the beach are practically right beside each other, so there's always a nice vibe.

SERVICE
Fantastic service from check-in to check-out. The servers at the beach were amazing and did a great job. We enjoyed our waiters/waitresses and hostesses at the restaurant. Housekeeping did a great job, as our room was always spotless

I would definitely stay at this resort again.

Thank you to the management and staff at Secrets Capri for saving my vacation.

  • This TripAdvisor Member:
    • Liked — The intimate feel of the resort and the food.
    • Disliked — The rooms are dates and the pool is too small.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chillytraveler's Summary
Date of Stay: May 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: 02 May 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene
I do not recommend this hotel for:
pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: £312 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Secrets Capri Riviera Cancun

( 73-77 of 1,212 )
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Secrets Capri Riviera Cancun Also Known As

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidalidad, Playa del Carmen 77710, Mexico