We are members of the real resorts in mexico in playa del carmen and cancun, We are Gord and Lisa myers have been members of your resort since April of 2007, been coming to this resort since it.s opening in 05. As for quality of your resorts nothing less then a 10 + resort The layout or your resort location to the ocean the perfect beachfront property ive been too in my whole time travelling would go to no other properties then here.The decor of the hotel is like a huge oasis from heaven love to stay there forever, the food also at this resort nothing less then the best food weve even tasted far none to anywhere else we have stayed. The wide variety of drinks here also was overwelling and tasteful let me reassure you that. This trip we just took in April with our 2 teenage daughters was a trip in a lifetime for them they fully enjoyed everything the hotel offered them.All your staff there are the best Luis ake is the best your hotel has alberto and fernando from entertainment awesome

I believe we went to this hotel when it was known as the Royal Porto Real (RPR) in Playa del Carmen. Absolutely LOVED it here!

It was both our first time going to Mexico. My husband and I went to RPR for our honeymoon. I did a lot of research before picking this hotel - deciding between the Gran Porto Real and RPR and ended up going with this one and it was worth the extra $.

We liked everything about this hotel.
- the staff -
the front desk staff, were okay but the restaurant staff were lovely. treated us with extra care. it helps when you converse with them in spanish, they appreciate you more.

- the room -
great! stayed at room 333. had a jacuzzi in the room. everything was clean and didn't have problems with theft. always left us cookies at night and made towel origami. had a balcony, with a hammock, overlooking the pool and a peripheral view of the beach. fridge was always re-stocked.

- the food -
took gluttony to a whole new level. loved the buffet for breakfast, fresh waffles were my favorite. so much variety. the a la cartes were amazing and food was well made: steak, scampi, pizza, sushi, and more. not to mention the exceptional presentation. didn't have to make reservations which i appreciated.
took advantage of the 24-hr room service, ordered in breakfast one morning and ate outside on the balcony - highly recommended. (it takes 30-40 mins to get the food). and one night, at around 11pm, had the munchies so ordered a couple of their western offerings (burgers and hotdogs) oh and their guacamole is delish! they will bring you whatever you want on their menu.

- the beach -
directly outside of the hotel didn't have to walk too far. didn't have to fight over chairs. security was too good - if you didn't have the bracelet, they pretty much ask you to leave. nice white sand. towels were offered by the pool so don't have to bring your own outside. they also provide sunblock and tanning cream in case you didn't bring yours, all free. the pool never got crowded.

- our activities -
when we first arrived we had an agenda of all the places/attractions we wanted to go to/do. but the beach and the hotel offerings seduced us so well, we ended up spending time there and didn't regret our decision. seadooing was fun but make sure to barter the price.
we went on a bike tour of playa (offered for free by the hotel, just need to sign up for it) and it was fun to see what was outside of our hotel.
the only external trip we went on was the snorkel trip offered through transat. it cost $150 for 2 ppl. it was a good experience and lots of fun. saw a sting ray just as we were stopping for our 2nd snorkel site. just remember to bring cash bcos they ask for a tip at the end.

the hotel is a five minute walk from Quinta Avenida (5th Avenue) where locals have set up kiosks and stores. i don't believe we ever got to the end of the strip. we walked it every night and any other chance we got. there were mariarchis playing, and the locals were quite friendly.

i would recommend to get your money always exchanged at the bank which is a few minutes from the hotel and do not go to the kiosks or other storefronts offering exchange.

we met 2 couples who have been there before and said that it was the best hotel they've ever been to and have kept coming back. we totally agree! my husband was reluctant to go to mexico, but after this trip, he can't wait to go back.

We are Repeated visitors -4/ 2007, and now in 4/ 2008 To The Royal...AGAIN, you have provided us with a relaxing, entertaining week. As always, your services, food, beverages, entertainment beautiful hotel, was excellent , but most importantly - your smiling and courteous staff have given us another reason to bring yet more friends next year to your hotel! The best thing that happens when we arrive with new friends each time---is the expressions on their faces. And as they look at us, it is with happiness and amazement . The beauty of your country, and especially your beautiful people who partake in providing us visitors a trip they will never forget. I am not going to review again for the readers, I see there is enough reading material to do this. Enjoy, live, be happy, and thank our Mexican neighbors for sharing this beautiful country with us. Respect, and acknowledge excellent service with a tip - they truly all deserve it. 5th Avenue - great fun/shops, Veronicas - great massages, to all, Hola and goodnight. To The Royal - see you next year, same time, same channel. Gracias The Bartz's

My husband and I stayed at the Royal Playa Del Carmen – the hotel was great! The service was absolutely fantastic and you can’t beat the location of being a 2 minute walk from 5th avenue. We loved the cabanas on the beach – oddly enough most of the guests hung out by the pool so the beach was never crowded – which was great for us!

Our room was really nice and big. The bed was so comfortable, the ocean view was only okay – we actually wished we got a room with a hammock. Otherwise there was nothing to complain about.

The food at the hotel was okay. Pelicano’s and Spice had the best food. We met the greatest waiter – Carlos Chan – he was the best – really helpful and friendly. The drinks tended to be watered down unless you asked them to make it how you wanted the drink to be made. Asiana’s and Il Pescatore (the restaurant at the Gran Porto Real) were pretty terrible. The 24 hour room service was pretty cool and they were always there within the food in less than 30 minutes. Although the all inclusive aspect was convenient, if we were to return to Playa, we would not opt for it. But the hotel was fantastic in every other way.

We went to the following restaurants in town:
Il Parilla – located right on 5th. We got tacos and fish ceviche – and the food was really good – although pricey.
Pizza Pazza – on Calle 12 Norte – really good pizza – especially with the habanero sauce.
Super Tacombi – on Calle 12 Norte (right across from Pizza Pazza) – try the pork tacos – they are delicious and so inexpensive! Plus they cook out of an old VW van – very cool.
El Fagon – located on Ave. Constituyentes, across from the Mega – this is a local favorite and the food was delicious and super reasonably priced – it’s worth checking out.
La Cueva Del Chango – Calle 38 – right off 5th Ave. – this restaurant is so great! We went there twice it was so good. The ambience is funky with a jungly feel and the food was just so delicious and fresh.

Excursions:
Hidden Worlds – we decided to try Hidden Worlds out and really enjoyed ourselves there. They picked us up from the hotel with the understanding that we would need to find a way back ourselves. We paid about $80 each for the Adventure package – which was a great deal for what we did. We took a “jungle buggy” for a 2 minute ride into the jungle – which was very bumpy but fun. We then skycycled. Skycycles are bike like contraptions suspended on wires above the trees – it was very cool. From there, we snorkeled in a cenote in a cave – very different experience. We then zip-lined, rappelled, zip-lined into a cenote, and snorkled in another cenote. All in all – it was tons of fun!
We took a collective back – which is a mini bus that drives back and forth on the major highway and will pick you up if they have the room. You just need to stand on the side of the highway and it only costs 30 pesos. It was great and convenient!
Tulum – we took a collective to the ruins which were beautiful but packed with tours of people. From the ruins we took a taxi to a restaurant called: El Tobano which was across the road from Hemingway. The restaurant is open air and absolutely delicious. The food was prepared when ordered and super fresh. We hit the beach – which was gorgeous! We also got a snack at Ana Y Jose – and were not impressed – the food was lukewarm and not good.

Snorkeling – we used Geofish to take a snorkeling tour of the reef. They were great, although a little hard to get a hold of. It was about $30 dollars per person and we followed a guide in the water around the reef. The reef was beautiful and we saw lots of fish.

Playa really grows on you – and we absolutely fell in love with it and we can’t wait to go back!