This hotel was a nightmare from the start. I made a reservation on a travel website, and upon arrival the Playa Del Karma could not find my reservation. There is NO air-conditioning in the lobby so I was about to have a heat stroke while I waited 45 minutes to find my reservation and get a room. The employees spoke very little English so communication was difficult and annoying. The staff was unhelpful with all aspects of the stay; they were clueless about everything from nearby attractions to local restaurants. The "pool" was about 2 feet deep and hot. The air conditioner in the room was horrible, and they would not replace bathroom towels or amenities even after several request. The continental breakfast is a piece of toast and water. The bottom line is that this place is more of a Hostel than resort. At the end of our stay we found hundreds of dollars of false charges that took HOURS to get to the bottom of. If your going to visit Playa, please spend the little extra $ and stay somewhere worth your while, it will make the trip a whole different experience for the better.





Rooms
Location (e.g., convenience, views)
Check-in / front desk



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