My husband and I stayed at the Pueblito Escondido for 4 nights in May. The rooms are very comfotable, spacious and nicely decorated (we stayed at the Junior Suite), unfortunately our suite had an ugly view from the bedroom and a not so nice view from the living room. The master bedroom had a window towards the corridor, so we had to keep the shades down all the time, and the living room window/terrace looked over the street (we were on the 2nd floor). But other than that the room was excellent.
Pros: The 4th floor pool is beautiful and most of the time it´s almost empty (especially before 4:00 pm). The view is amazing, the infinity pool looks over the sea and nothing compares with the color of the water of la Riviera Maya. The barman is very friendly and helpful and the piñas coladas are delicious! The barman service is until 6:00 pm, after that you can bring your own drink to the pool area. The rooms are very comfortable and nicely decorated. The restaurant down the street of the hotel, La Cueva de Chango is wonderful, the breakfast there is unbelievable!
Cons: The beach is literally 50 feet away, but the resort does not own beach chairs or umbrealls, so you have to walk to the Mamitas Beach Club (a couple of blocks away) and hope to find and empty chair (we tried two days and never found a chair or an umbrella, the empty ones had a reservation sign on them, but we tried calling to make a reservation for the next day and they said they did not accept reservations...).
The girls that work at the reception are not so nice or helpful, you have to be extra nice to them and then they will start treating you nicely.
The cleanup service isn´t very good, the first day they came to clean up our room at 10:00 am and we were still asleep, so we asked them to come back later, and they almost didn´t come back, we had to call the recepction at 4:00 pm and ask them to send someone to change our towels and make our bed. They didn´t leave soap or shampoo, again, we had to call the reception and ask them to send us shampoo. We left some empty water bottles on the kitchen counter and they never picked them up.
But, overall we had a very pleasant stay and we would definetely come back.
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