Very unique setting as described in many of the reviews - new, spacious, romantic suites. It's very nice to have to a plunge pool, an outdoor shower and a roof deck to make for a lot to do in your own suite. The food was always better than average to excellent and the staff is very firendly. Spa...we had many services...and was vey pleased with the quality of service, the tranquility of the setting and spa facilities. We did nothing but relax and this is a great place for it. The beach is not as peaceful and inviting as Maroma just north, but the pools are more than adequate. While we have a lot of positive feedback and would return/recommend, there was a strange pattern of poor execution on some of our requests that we submitted prior to our arrival. We completed our Guest Preference form prior to arriving and submitted it 2 weeks before, with several questions included. No one responded to our questions and we needed to followup several times to confirm our spa and restaurant requests. Once we did, everything was confirmed. But, we were asked if we wanted extra pillows and blankets - we said yes, but got neither. We were asked which newspaper we prefer in the morning, but never saw a one. And, as we were celebrating our anniversary, we were asked which day is was so they could "do something special," but never saw a thing - even though they asked us. It's like they set all these expectations and dropped the ball. But, the attitude of most of the staff is excellent - so we always felt we were in a special environment. As some other reviewers suggest, these flaws be due to their newness.

The Rosewood Mayakoba was absolutely spectacular. The rooms are very large, are exquisitely done, comfortable, and to top it all off there is a roof top pool. During my stay my room was on the beach so that i never had to take the golf carts but i know from going to and from dinner that they pick you up and drop you off very speedily. The beach was great, a little small, but fun. The pools were beautiful (infinity edge). The tennis courts were grass and could use some watering, but obviously it's not a main attraction at the resort. The golf course is fabulous - Greg Norman course. The town, Playa del Carmen, is easy to access whether its by taxi or one of the resorts drivers taking you there. The resort drivers can also take you to Cancun or rent a vehicle for you.
There are three restaurants at the Rosewood Mayakoba - Punta Bonita, Casa del Lago, and the Raw bar and tequila library. The food was pretty good. The lunch menus at Punta Bonita and Casa del Lago are incredible and very good (I am very selective of the restaurants i consider to have good food). The dinner at Punta Bonita is not bad but could improve among the portions and the selection. It is the restaurant by the beach and it is mainly grilled seafood and steak with small sides that you order along with your meal. Casa del Lago is the restaurant by the main entrance and is by the pool in a beautiful setting. The menu is not bad but it is limited. Casa del Lago seems to be one of those restaurants trying to be like the ones in New York City or Stephen Starr restaurants in Philadelphia. My brother unfortunately found a staple in his meat the first night there, and all over the area you will find 'foam' on the menu or on your plates. I think that it is considered to be a 'delicacy' there - but it doesn't quite cut it for Americans and is a little strange. The raw bar - is simply raw. I suggest going into town for dinner on Avienda Cinco (5th Avenue in Playa del Carmen). The food and nightlife is very good there.
Being picked up and dropped off from the airport is no hassle whatsoever. They arrive on time and drop you off with a good time ahead of you to get through security.
Overall, the Rosewood Mayakoba is one of the finest resorts and areas I have ever been to, and would love to come back soon.

ps. I highly suggest checking out Xeh-Ha or XCaret for some fun water rides and experiences. Also, Tulum or Chichen Itza. I went to Tulum and was absolutely fascinated by the history of the Mayan Culture.

This is a very expensive, exclusive resort...... the service is excellent and the accomidations are over the edge perfect. Some of the things you should know ...most of the rooms are about a half mile from the beach...you are shuttled to and from on boats or golf carts....we never waited more a few minutes for transportation..... there are a few rooms close to the beach..all are very expensive ..... the pool next to beach is very nice ...the beach is OK ...not exceptional ...... you will find the service to be very near the Four Seasons...just not quite there.... but very close. The food was good. Everyone that works here will do their best to make you happy. You will love the room...We have traveled a lot and this room is exceptional ....plunge pool, rooftop deck, outdoor shower ..... it's hard to leave the room....... you will enjoy this resort if money is no object and you want to be pampered.... it is a special place.

We just returned from our honeymoon at the Rosewood Mayakoba (3/30-4/3) and it was spectacular. The grounds to the hotel are absolutely amazing - the lagoon, the mangroves the beach - completely tranquil and relaxing. The staff was incredible- everyone was so friendly, helpful and knowledgeable. We stayed in one of the lagoon suites (#204) and it was outstanding- i think it was actually the nicest room I have ever stayed in (and we have been to some incredible hotels- Four Seasons Costa Rica, Four Seasons LA, Esperanza in Cabo San Lucas) - The room was so tastefully done- we LOVED the plungepool that overlooked the lagoon- especially at night- the view was incredible and it was so nice and relaxing (the obnly downside is that there isnt a ton of privacy- so if your neighbors are in their plungepool too, you can see and hear them). The bathroom- WOW - there is a huge glass circular window surrounding the indoor jacuzzi tub - as well as 2 showers- 1x indoors and 1x outdoors. There was also a nice top-level balcony that was very private. It was such a unique experience to be able to take the boats back from breakfast every morning or to the beach in the afternoon. Our boat drivers were all very very personable- especially Fernando who gave us a tour of the property by boat - when we werent travelling around the property by boat, its easily walkable - but they also have golfcarts - we enjoyed all our golfcart drivers as well (another Fernando- and Ernesto in particular)- you can tell they are genuinely happy people who love their jobs and it was a pleasure to be greeted by them every day with such a big smile on their faces. We had brunch every morning at Casa Del Lago every morning and the buffet was one of the best i have ever seen- it was incredible and the food was excellent as well. We enjoyed happy hour almost every night at the Agave Azul Raw bar overlooking the lagoon - very romantic and a great way to start the evening (however- the mosquitos usually came out between 6-7ish so we had to move indoors 1 night). The ceviche (we tried several but my favorite was the lobster/fish combo) was the best! We had dinner one night at Punta Bonita by the beach and 1x just had snacks at the bar by the lobby with several glasses of wine. This bar overlooks the main pool- the architecture was amazing and it was very relaxing. We went into town twice - Once to Di Vino (the food was ok) and once to Sur (pretty good) where we had appetizers and cocktails. Paula at the concierge was extremely helpful and so friendly - she helped us plan the second half of our honeymoon (we spent the last 3 nights down in Tulum)- she got a rental car delivered to the property for us and was incredibly helpful in her suuggestions on where to stop on the way down to Tulum (we went to Kantun Chi to snorkel in the cave cenotes - it was a very cool experience) and also to Akumal. Last- i will mention the spa which was directly across the lagoon from our room, and located on its own little island...INCREDIBLE. We went twice- the first time for hot stone massages (we did a couples massage)- our therapists were great and it was very relaxing - and we went back again 2 nights later for relaxation massages which were also excellent. The spa itself is beautiful.... but there was not an attendant on hand (probably b/c the spa is so new)- the showers are incredible- and the facilities also incredible- they also gave you tons of great snacks- nuts, dried fruits, tea, juice, water.....very nice! Overall we absolutely LOVED our stay at Mayakoba and I hope to go back one day. The property was amazing and I am so glad we picked this resort for our honeymoon (I had read about it in InStyle Magazine) - it was the PERFECT honeymoon!!!!