First of all I want to express how grateful I am for tripadvisor because we would not have decided on Playa Azul without all the incredible reviews posted on here! It helped us tremendously!! THANK YOU!!
Playa Azul!!! The hotel is immaculate! The grounds were pristine. Everything is soooo clean. This was a big deal for me as I'm a germaphobe. The cabanas are charming and very private. The setting on this beach is picture perfect. Something I thought I'd only see in pictures so it was kinda surreal to sit on our cabana porch and look out to what's in front of me! I PROMISE YOU, YOU'LL be in awe of the grounds and your surroundings!! Rooms were cleaned everyday and what I want to stress out here is how WELL and THOROUGHLY they clean your room! No need to worry about the safety of your things cuz they'll be safe! I usually worry trust me, i understand but not at playa azul! I left my purse in our room wide open everyday and it's totally fine! a lot of the hotels on the beach claim to not have electricity at night and all sorts of "lacking something" were all used to. This hotel had hot water and running water. Yes, it's salt water which I initially thought would bother me but not at all!! No problem!!! :) the charming treasure trunk they use as safes in each cabana is super...SAFE!!! No AC but they provide a fan and I even requested for another fan and Olga happily brought it over in no time at all. We slept with the windows open at night so there was also a nice breeze. Restaurant food tasted sooo good and fresh! FRESHEST AND BEST TASTING CEVICHE I HAVE EVER HAD!!! You have to lack taste buds to not like this dish! Everyone orders it and it's awesome to order it while on the beach basking under the sun! Ahhh...it's making my tummy rumble just thinking about it!
STAFF!!! My biggest thanks to you all!! Upon arriving we were greeted with such genuine welcome! Olga at the front desk was our first impression of the staff and she set the bar pretty high! I was blown away at how frikkkin hospitable, warm, kind, accommodating...and I'm not talking about the kind that have to be because they paid to be so but soooooo incredibly genuine with their desire to just want to make your vacation sooo perfect!! We had no idea what there is to Tulum and what this city is about going in but left with so much appreciation, knowledge about the history and culture. So if you have a need just ask! Antonio & Joseph are amazing!! Thank you, guys sooo much!!
I will always only stay at Playa Azul!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC