Even with this being Tulum in high season, you expect more than a dirty room for MXN 1250 a night. Room 13 had stains on walls, other peoples´ hair stuck on the shower tiles, a dirty sink, loose wires where a bedside lamp might one have been, not all lightbulbs either installed or working. The bathroom was poky - anyone over 6 foot tall will struggle to sit on the toilet! The feeling was of a once smart hotel now badly managed. The palapa restaurant played thumping bass until late, whcih appeared to be for the benefit of the bar staff as there were no customers! Several staff were uncooperative, and this was not a language issue as I speak Spanish.

The one redeeming feature was the attractive pool and garden, but there is no excuse for such shoddy service.

We were at this hotel because our friends recomended this, they offer room,spa services and breaksfast and it was wonderfull ,the spa place is in a traditional palapas but the spa service it was better than any We took in our life,the therapy of watsu inside the water was wonderfull,the rooms could be more clean and they need better service at the recepcion of the hotel the lady from the spa recepcion was really helpfull(Ms.Roxana)they are 2 miles from the beach and at the entrance from the tulum town,the price was good we pay $ 845.00 thats included 5 nigths 10 breakfast,6 therapies( 2 watsu,2 mayan clay massage,1thai massage 1 hot stone massage)they are near from the arqueological zone,we rented 2 bikes and we can go and enjoy all the place,We hope come back soon...

Norma & Alfred Ramirez
izcra@terra.com.mx

We found this hotel via the corresponding website, which looked very nice, so we did our reservation on line. Reality was however different, a shower with only cold water might be healthy but does not correspond with our European opinion of comfort at the price imposed. Complaints were not considered seriously. We also visited Cabañas Tulum located on the beach, which showed more comfort then this hotel at almost half the price.

cute - quite - saw an agouti
it's not fabulous but certainly safe, comfortable and quaint - cute sea-bean lamps and sea-bean mobiles. Not on the beach - so cheaper.