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El Crucero: Traveller Reviews

TripAdvisor Traveller Reviews

Reviews of El Crucero

( 2-6 of 41 )
“Best deal & Best people”

El Crucero

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5 of 5 stars
San Francisco, California
8 Feb 2008

This hotel is amazingly affordable and SO much nicer than the other budget places in Tulum. There is hot water, new comfy beds and a relaxed atmosphere that will keep you here longer than you had planned. The easy walk to the ruins (and the beach) and the $3 taxi ride to town make this a great location. The owners (esp Sharon) are so friendly and those mango margaritas at the bar are exactly what you need when you are on vacation:)

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cam_ochs's Summary
Date of Stay: January 2008
Travelled with: Friends
Visit was for: Quality time with friends
Age group: 18-24
Member since: 08 February 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, Girlfriend getaway, tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites
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“it was alright”

El Crucero

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2 of 5 stars
Fredericton NB
7 Feb 2008
1/2 found this review helpful

Wasnt too bad,

The 30$ rooms are quite well priced. But dont get the overpriced theme rooms, they are quite filthy and not worth the money(we actually got bedbugs from these rooms). Well I suppose all the rooms are quite filthy(and im not a picky person at all)..

the actual property to the hotel is very nice, lots of hammocks and trees etc..

it is kind of a $$ trap though unless you have your own wheels, the restaurant is way over priced, as is the internet use and water...they are quite good at taking your money

I would say this isnt the best budget stay in tulum, if i went back id probly stay down the beach a ways.....

  • This TripAdvisor Member:
    • Liked — location to the ruins////the yard is very nice
    • Disliked — the $$$ trap they put you in/ getting bedbugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
snailtrailtatu's Summary
Date of Stay: January 2008
Travelled with: Spouse / significant other
Visit was for: Other
Age group: 18-24
Member since: 07 February 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Older Travellers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, People with disabilities
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites
Was this review helpful? Yes No
Management Response
markcrucero, owner
(Management representative)
27 Feb 2008
I very rarely respond to reviews, but in this case I feel I must. As most people know you can't please all of the people all of the time. We try, but sometimes no matter what you do, it would never be enough. As is the case with this traveler.
To respond on the money trap issue....There are 2 other restaurants just across the street from El-Crucero, we are all priced accordingly to the cost of doing business here in Tulum. As a matter of fact I challenge you to find cheaper bar prices on premium liquors anywhere in Tulum. Other than buying it at a store downtown and having the audacity to bring it into my bar and expect the staff to give you ice and glasses. Would you bring your own oil to a mechanic when taking your car in for repairs? Some people feel that is an accepted display of frugality. We don't, so you get mad. I am very sorry about that. Also we do not have the luxury of swiping your credit card in case you leave without paying, so we require payment up front. This policy eliminated the bargain travelers from leaving without paying. Which use to happen all to frequently. Not to mention the missing towels, shot glasses and any thing else considered a free souvenir of a persons stay.
To the issue of bed bugs. We have brand new linens, towels and pillows. The dormitories Have brand new beds and mattresses. The rooms are clean. If a speck of peeling paint or your footsteps from tromping through the newly graveled walks upset you. Why would you stay? At 300 pesos a night. Because these complaints usually elicit a hopeful response from us to give you a discount or something free. We are not selling blankets or trinkets. You can try and bargain, and sometimes we will reduce the price based on availability and your attitude. But we will not be intimidated by your search for the cheapest possible price.
As to the price of the internet. The internet is priced accordingly to the cafes in town. Our internet is based on the honor system of payment. Upon check in, we give you the password to the 3 terminals in the lobby. You keep track of the time and you put the amount of money you think you owe in a lock box on the wall. How can that be overpriced unless your conscience bothers you ?
If you look at all the reviews here on El-Crucero you can read between the lines. You can't please all of the people all of the time. We will work with anyone who has a problem with the facility or staff. But only if we are treated with a modicum of respect in turn.
Some people are under the wrong impression that because it is Mexico, it is cheap. Tulum is not cheap overall. We are trying to keep our prices low and our quality of service higher than expected at other budget lodging here.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
“Friendly and affordable.”

El Crucero

4 Feb 2008
1/1 found this review helpful

I have just returned to England after spending 2 weeks at El crucero.The Hotel is managed remarkably well by Mark and Sharon.The hotel gave me all I needed for my stay. A clean room.Friendly staff. Good food.Close to tulum ruins and beaches.Good drinks with plenty of company.Frequented by divers.Mayan Diving just next door! Fabulous flora and fauna.I would recommend El Crucero to anyone wanting value for money.

  • This TripAdvisor Member:
    • Liked — value for money
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EnglandHunny's Summary
Date of Stay: January 2008
Travelled with: Solo traveler
Visit was for: Quality time with friends
Age group: 50-64
Member since: 04 February 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Families with Teenagers, tourists
I do not recommend this hotel for:
Great pool scene, pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure
Was this review helpful? Yes No
“...but you can never leave"”

El Crucero

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4 of 5 stars
victoria
3 Feb 2008

Great place... good times. We(me and my fiance) stayed there for two weeks.Sharona Corona and Funky Cold Markina(owners) are great hosts that let you do your thang and check in from time to time to see how your doing. All the other staff are Mexican and are very pleasant, polite and helpful. The food at the restaurant is great and we ate there most nights over candle light and listened to their satelite radio. They even took care of me when I got an eye infection which was very real and kind. All prices were very reasonable. Beach is 10-15 minute walk depending on how fast you are. The Tulum Town is a 30 minute walk. Of course, this place is not an all-inclusive fancy resort but I believe this place has more of the mexican 'feel' than any of those more expensive places. We know this because we went to one of those other places and ithe feeling inside those 'gated places' is just 'weird'. WARNING- Be careful when you cross the highway at night near the hotel, we saw some mexican kid get smoked. There's no street lights at the crossroads so remember the old adage about crossing "look both ways..." . Just remember , there's probaly not always plenty of room at the El Crucero, but if you can manage to get a room, you can never leave......

  • This TripAdvisor Member:
    • Liked — The price, vibe and location.
    • Disliked — The bed (a little springy)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
botcooker's Summary
Date of Stay: February 2008
Travelled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: 03 January 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
“El Crucero in Tulum.Clean, safe and fun.”

El Crucero

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4 of 5 stars
Mendocino California
19 Jan 2008

I just spent one week at El Crucero in Tulum. I stayed in room 12 which is one of their better theme rooms. It was clean and bright. . The water was hot and the hotel staff was friendly. They have a bar and restaurant that had good food, and drew in the local dive instructors nightly .Mark and Sharon the owners were entertaining and knew of all the good places to visit. It's a short walk to the ruins and some of the best beaches in Mexico. I looked at their dorms rooms, which are a great deal for backpackers. I'm planning on sending my boys there in March to learn to dive. Safe and clean... They have all kinds of rooms at different prices to accomadate any budget.Looking forward to my next visit.

  • This TripAdvisor Member:
    • Liked — location to ruins and best diving and beaches
    • Disliked — road
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle420's Summary
Date of Stay: January 2008
Travelled with: Solo traveler
Visit was for: Other
Age group: 50-64
Member since: 03 December 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Families with Teenagers, tourists
I do not recommend this hotel for:
pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Theme / Amusement park, Outdoor / Adventure, Great food / Wine, Shopping
Was this review helpful? Yes No

Reviews of El Crucero

( 2-6 of 41 )
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El Crucero Address

Carr. Fed. Cancun- Tulum, Tulum 77780, Mexico