I saw this hotel's website and I like it so much than just a couple of weeks before arriving I added an extra day, what a mistake. The location is good because is close to Tulum pyramids and not to far from the beach. When we arrived there was nobody at the reception, I had to walk all around the place, when this lady finally came, I think she is the owner, started to talk to some guys who were waiting as well, but she wasn’t nice at all and the same did to us when it was our turn. The room she gave us was awful, nothing to do with the photos we saw in the internet (we have been travelling around México and the only room that matches this one was in Guaymas but that one was motel, even the hostels in merida & Cancun had better rooms); the bathroom didn’t have a door, just a curtain. Our room was close to the motorway and the noise was incredible loud, we couldn't sleep. The restaurant is their good point, the food is very nice, the only problem is if your are travelling with a low budget as this restaurant and all in the area are expensive, you can find cheaper food and more choices in tulum but its not very close. If we go back we won’t stay there again, we are talking about staying in Playa del Carmen and do all the trips from there.

The staff are very helpful, and the restaurant/bar really lively and there's pleanty of open space and good gardens BUT my room (15) was dirty - the sheets filthy, splattered mosquitos everywhere (holes in the window cover) the mattress uncomfortable and the shower... I didn't dare go near it it was disgusting.

Got to the hotel late and was very tired so didn't have the energy or spanish to complain and i was leaving very early the next day, but i would not recommend ths place for the rooms.

We loved staying at the El Crucero (3 adults and 4 teenagers).Staff and owners are very nice and take care of every need and request. The little restaurant served us great food. Our rooms were comfortable and clean with tile floors. We had the air-conditioned rooms with private bath for $45 which is very reasonable for the Tulum area. We also liked that the hotel is in walking distance to the beach and the Tulum ruins. If you stay in Tulum proper you have to take a cab to the beach and back.
Lots of international travellers stay here and, while we were there, a few musicians were among them and played in the restaurant at night.
The gardens are beautiful with hammocks and sitting areas in different shady places. Good place to relax and read a good book.
Good for single travellers, travelling adults and parents with older children.

We stayed for one week and had a better than expected experience. Our room was clean and well maintained, with wireless internet for free. There was free live music each night in the restaurant, with guests and locals hanging out together. The owners were great in every aspect as far as sending us to great places that were not touristy, but awesome none the less. Their attitude was always what can we do to give you the best possible experience, and here is a local contact to help you out. The hotel location is great because it is right next to the Tulum ruins, and an amazing amazing beach!
We are already planning our next trip back, and we will stay here again. The owners are the best resources for the best places to see and things to do, so make sure you ask!