To begin with I requested a quiet room which they suggested a room and it turned out to be right next to the lobby. I expressed my concern about the possible noise to which I was told that it is a very quiet room. This was the first outright lie that I was told. Some of the other problems included: Sink did not work, no hot water the first night, linens were dirty. This was the worst place that I've stayed at in Tulum. I kindly asked to speak directly with Melissa several times but apparently she was too busy to bother. I was coming from New York City and it was noiser than my downtown apartment. You could hear all the noise from the lobby, the kitchen, loud tv upstairs, cleaning staff, people partying until all hours of the evening into the morning. I came to Tulum to relax and instead I came back with a severe headache. I had to fly back to New York City to get some real rest. Tulum is beautiful but this place definitely is not. **BEWARE**

yes, i read the all the reviews after i had booked casa magna.
my husband and his mother and i were coming for a week after a busy tour on a little island in the carribbean. i need to add that my mother in law has been to probably every 5 star hotel on the planet. my husband and i have also done the 5 star track and frankly i feel most of them take advantage of the local culture and are overpriced homogenous ripoffs. you never really experience anything real. sure the service may be perfect and the food and drinks arrive on time but why not get off the clock for once.
there happened to be a cleanse program during our stay and we decided what the heck.
the moment we arrived melissa made sure we were taken care of. our rooms were beyond gorgeous. a beach front oasis.
tulum is exquisite. the four elements embrace you when you arrive. the sun, the spectular blue of the ocean, the sand like flour and the wind to keep you cool and the mozzies away. i don't think we ever have been awake for more sunrises and sunsets ever......what a way to experience a holiday.
the food was perfect. fresh, delicious and healthy. if we ever needed anything the staff was happy to oblige.
another highlight were the massage therapists and amy the yoga instructor. amy has a gift. and she made all of us students feel good about ourselves.
the therapists come from all over the world and having had way too many overpriced 5 star hotel dissapointments we attatched ourselves to our favorites. james from england gave us all the most elevating indian head massage.
i think that those who have bad experiences are meant to. casa magna would be become too busy and we'd never be able to book our return holiday.

I co-led a yoga and creativity retreat to Casa Magna in 2007 and again in 2008. We took 29 women for 6 days. I am writing to let people know how much improved the service and overall experience was. Melissa, the owner, was available and responsive throughout the week for helping us to deliver the kind of experience we envisioned for our guests. She has hired very skilled and courteous staff as well. With a large group, someone is always needing something and the staff was quick and generous in taking care of our needs. The food was delicious. The place is magnificently elegant and simple. The weather was perfect. Nothing about the experience could have been better. Melissa and Casa Magna had a learning curve to travel, as some of these reviews point out, and our first experience there as well. However, they are learning fast and I can't say how happy we were with the overall experience of bringing a group to Casa Magna. It was great! Thanks to Melissa and staff.

The trip was fantastic. The food was great and the side trips of kayaking, biking and beach walking were quite relaxing. Most of all the food was excellent.