My husband suprised me with three extra days of vacation at Jade. I had read some of the reviews and was a little nervous. I was really impressed with this hotel. It is absolutely beautiful. Juan and Martha are such a nice couple. They really go out of their way to make your stay enjoyable. They would make coffee in the mornings and cut up fresh fruit. They have the greatest dogs who are so cute and friendly. I really felt so relaxed and safe at this resort. You can have a bad experience at any hotel. Fortunately my husband picked a relaxing place with wonderful owners and I would go back tomorrow if I could.

My family and I stayed with Juan and Martha for four days in the middle of a two-week trip to Mexico and Belize. Our stay at Jade was the most enjoyable part of our two-week adventure. This is a perfect setting for those that are interested in a quiet, peaceful, and magical vacation.

This is going to sound redundant after reading the other reviews, but the hosts at Jade do make this place special. We really enjoyed our time talking with Juan and Martha and learned a great deal about the rapidly changing environment on the Yucatan Peninsula. Our kids left with a better understanding of the natural surroundings and the people of Mexico, which for me as a teacher is more than I could have hoped for. Juan and Martha are committed to keeping Tulum a special place and have developed some great tools to inform others of the environmental problems threatening this part of Mexico.

Jade is not for people that want a sterile, air-conditioned, and everything catered experience. If you are the all inclusive type than this is not for you! It is for the traveler that goes on vacations to experience people and the natural beauty of the land.

We stayed in Jade Fire No.3, which was perfect for the four of us. It is very private with a wonderful hammock on the porch outside and a large room with three beds, king size, queen, and single. Every morning we had fresh fruit and some of the best coffee I have ever tasted.

Our favorite experience was snorkeling to Dos Ojos cenote. Juan and Martha took the four of us and three other guests for an early morning trip to this wonderful place. I have snorkeled in some amazing places, but I have never experienced anything like this. Imagine cool, fresh water which is crystal clear and blue in color with ancient limestone formations and delicate fresh water tropical fish swimming all around you. This was my favorite part of the trip.

Thank you Juan and Martha for a wonderful vacation.

Juan & Martha were the quintessiantial definition of hospitable. They welcomed us upon our arrival, offered us a glass of wine or beer and shared wonderful stories. Their dog, Chili, welcomed our 18 year old daughter and kept her well entertained with cathcing coconuts, water shoes and sticks. They even shared a few meals together.

I wish we had more time to spend there. We spent the first few nights at Tita Tulum and although Tita has their own quaint restaurant, they were not friendly at all. Not friendly! Bit of a dissapointment The accomodations at Jade are rustic but very clean and what an incredible view. All the rooms have hammocks outside their front door and they provide coolers so you can store sodas, etc. Really breath taking view.

I do wish that they had a door on the bathroom. The only divider was a curtain which did not cover the entire entrance and anybody entering had a view of the bathroom. No problem for us but just a minor adjustment.

Having stayed at both Tita Tulum and Jade, we would highly recommend Jade!!!! They are two of the nicest hosts and coffee and toast with them and the other guests was wonderful. Met the nicest couple - they were interesting and we all laughed at stories, translations, and got great tips on what to do and most importantly what time to do them.

We really relied heavily on people's reviews and if you are too, don't hestitate to book your reservations at Jade.

The Gutierrez Family

The location is excellent. Tulum is fairly quiet and the beach in front of Jade is spectacular. We greatly enjoyed the layout of Jade and appreciated the retention of existing plants and trees. Placing the rooms on stilts really allows guests to experience the best of the beach (views and breeze) and environment of the jungle. Juan and Martha are very hospitable. This is a relatively new hotel and they are very accomodating and involved owners.

Some more attention to service would even improve an otherwise lovely and great place. For example, breakfast could be done better - without too much effort - and include a little fruit, or a variety of pastries. It was simply toast and coffee each day. Although our rooms were clean, the cleaning help should be more attentive to basics, like changing towels mid-week. Please note however, since the atmosphere is relaxed at Jade, whenever we asked, these items were replaced and needs met. But as a paying guests it is often more comfortable not to have to make too many requests. Just a suggestion. Since I rely on Trip Advisor reviews for my bookings I want to be clear, we would stay here again and do recommend this hotel - especially if you are looking for a thoughtful, exotic and quiet getaway.
Rachel and Dan - NYC