I totally agree with others that this place is lovely - couldnt agree more actually but there are a few buts... First off the setting is great, beach is great, really chilled out and didnt see any nicer places along the Playa. We didnt eat here as wanted Mexican food but definately looked nice. The buts come in with the service and cabana we were in. Ok we were only there for 2 nights so prob hard to really get a feel for the place but it wasnt that easy to get a hold of staff if you needed to ask something...they do seem to have a good number of staff but were generally off doing other things and certainly didnt take the time to point out things to us or show us round - just there is your cabana, which is fine but would have been nice to be make to feel a little more than just another guest. I also asked if it would be possible for one of them to book me a taxi early in the morning to catch a bus(in my very broken spanish), that was no problem but then none arrived and we ended up missing our bus as no body knew if the taxi had actually been booked (ok we prob should of done it ourselves but this is a hotel and wouldnt have taken much effort).The cabanas are great but for the price i do actually thing they are def aover priced compared to other place we stayed along the way (but then maybe that is the Playa factor). Also since the cabanas are pretty basic, you get a lot of mozzies and sandflies coming in which is no probs as there is a mozzie net above the bed...BUT it has huge holes in it and we really did struggle to keep them out - i just think especially with the cabanas, if you're going to provide a net-at least ensure it doesnt have huge holes in it.
But yeah apart from that it is a really nice place to stay, much nicer than Tulum town.



Value
Check-in / front desk






