We booked our stay in the "suite" based on some positive reviews and the hotel website. The website is somewhat misleading.
Although you do get a lovely ocean breeze, you must sacrifice what little privacy you do have in order to get it. I was under the impression that the "suite" had an ocean view. Well, there is a sliver but, mostly, from your terrace you face the mustard coloured wall of the public toilets and on the left there is a garbage-strewn empty lot.
There is absolutely nowhere to hang clothes - a bit of a problem in the tropics where everything is always either damp or wet. We mostly used our hammock as a hanger for wet bathing suits etc. There is a small beach which is shared with Piedras Escondida and the tiny sliver for Luna Maya has a few battered loungers on the side of the hill. There are missing and broken tiles in the bathroom and very little room for toiletries. One tiny towel rack. On the website, the suite has a lovely seating area but all we had was a nasty looking pullout sofa with a tattered blanket over it. We had to close every window and every curtain in order to change since this suite is overlooked by everyone coming and going from all sides and I'm not even a stickler for privacy. We traveled the Riviera Maya extensively and this was also the worst continental breakfast to be had. Having said that, the outdoor areas are gorgeous and the hammocks were in a perfect location. Luna Maya needs a bit of a face lift if they plan to continue charging the current rate since the beaches to the south are infinitely superior and there are much nicer places for the same price.

Luna Maya is a nice place with a very nice beach that doesn't get a lot of traffic from people walking through - so it's very peaceful and quiet.

I will say that I was a little disappointed when I saw our room as the pictures on the website made it look much nicer and bigger than it actually is. The one plus to our room was there was always a nice crossbreeze and we had a balcony that looked out at the ocean - which is beautiful. We also never had any bugs in our room - which is a good thing because I HATE them! The rooms were cleaned every day and fresh towels were provided daily. Also, there was always a big jug of purified water in the room which was nice because we could refill our water bottles which we used on our excursions.

The wait staff was very friendly, but they were not very attentive. We would have to wait quite awhile to have our coffee refilled in the morning or our cocktails replenished in the afternoon - and several times we were the only people there. Continental breakfast is included but it is only coffee or tea, orange juice and two pieces of white toast. We did order the ceviche several times and it was awesome and the restaurant is fairly good.

Overall, I would stay there again but maybe in the sky suite. I think that the staff could be a little more attentive to their customers, but they are very friendly. I think with that being our first time to Tulum and not knowing what to expect we were a little disappointed but we will definitely go back now that we know what to expect of the lodging in the area.

Where do I begin...? I did so much research before choosing Luna Maya, and even though I found VERY little info on the place on the web, I still chose it. I enjoyed every minute as did our family and was able to check out just about every room on the property. They were simple but stylish, very clean, and the staff was the best part. They are like a family there & it shows in their personalities. We will probably miss them the most!

ROOMS- you get what you pay for, the cabana was $45 at the time & simple, super clean, and had beautiful colors, it had a huge fan which kept it cool enough to need a light blanket at night. Nice! The separate bathroom was sooo not a big deal. It was right across from the room and super clean. The quad was just enough room for 4 and the double with more room since it is for 2, & the Suite had a balcony, the Sky Suites are the best rooms of the place. #1 was the best because the view of the beach is front, center, #2 was second best, however, you can still see the beach very clearly and also an amazing view of the Luna Maya courtyard which was ideal - both rooms very nice and had super cute art accents everywhere with water pans to clean the sand from your feet in front of the door to the room. The water flow in the Sky Suites however was only hot for room #2 while I was there, don't know if it is fixed for good, the staff certainly took it serious when we told them & got up there right away. This didn't bother me in the least since I love hot showers and by the evening, the breeze sometimes was so cold that the heat felt nice. I'm not a huge complainer as you can see, but this was all true in the sense that if I'd had a problem, I'd sure say it. However, you can also go downstairs and use the public shower if needed which was kept extremely clean always.

BEACH- was private and clean enough to say it was clean. There was little seaweed in speckles not patches, and in comparison to other areas in the beach town, it was clean. The beach chairs weren't very comfy, however, they have hammocks which made me not ever even think to use the beach chairs. The hammocks were wonderful and when I wanted to sunbathe directly in front of the water, I just laid my towel on the soft sand. Very soft sand I must add.

FOOD - The food at Luna Maya was incredible. It was fresh and probably among the best in the immediate area since I did eat at each place in the area. Piedra Escondida is next door and was the other contender since the food there was equally as delicious only a little more expensive. The only down was that it took just a little while to be served at times. This was hardly a downer though.

BAR - swings as chairs and a stage for their live music nights which were THE BEST nights during my whole vacation. They do it right at this place with the bongo drums and all. Very ecclectic and very nice lighting on the grounds. The restaurant is candle lit as the grounds are, with some color lighted accents lighting the palm trees.

I really liked the peacefulness of this place. It was just the right amount of people staying (little enough to feel private, but enough crowd to feel safe- the beach town (this area) is pretty much that type of crowd - slow & easy to talk to and befriend if you feel like it... further south, the hotels are more spaced out, some like that, I didn't. I'm the type that likes to wander around on foot & check out things... at Luna Maya you are in the middle of a bunch of places once you hit the beach road. Little store, little market, Trece Lunas for morning coffee, Zamas is to the right if you want to find music or a different meal close by (walking distance--at night this is important, especially important if you are scared of the taxi rides like I was at times---they ALL pass on the oncoming lane of traffic to speed up the drive time) and to the right is Piedra Escondida, Zahra, and a bike rental stand (all walking distance) just to change up the scene and not need to walk a long distance or hail a cab. I really liked that. Copal was even a very short walking distance to get any kind of massage or spa bath you so desire. I really liked that!

WEDDING - it was the best ever ever ever!!! Luna Maya employs a gal named Fabiola who is absolutely adorable & extremely helpful. She speaks great English & made everything simple. She is organized and thorough.Never did the nerves flare as wiht most weddings. Everyone was cool & collected. She arranged for a DJ, Shaman (Charlie & Maria are a must if you are looking to do a Mayan Ceremony), and all the food, cake, & flowers. It truly was a perfect wedding in a very enchanting, spiritual & symbolic fashion - what a wedding should be. Feel free to send me a note if you need further recommendations. I felt very apprehensive using Trip Advisor as a recommendation because of rumors & also because I couldn't find much on this hotel on the Web, so I'll be happy to return the favor to those in need like I was. Just please pardon if I don't get to reply right away, but I'll do my best.

My wife and I arrived at Luna Maya on Dec. 30, 2007, and left Jan 2, 2008...we were there for New Year's. We stayed in the suite and loved it...comfortable, great view, wonderful breeze and sound of the ocean. The staff were helpful and the food was excellent! Luna Maya is a very mellow place...If what you are looking for is excitement, then this isn't the place. If what you are looking for is peace and relaxation in a gorgeous setting, then Luna Maya is an excellent choice.