We recently traveled to Avon, Colorado and stayed at the Comfort Inn. Having stayed at the Comfort Inn a few times over the past couple of years we were familiar with their hotels.
At this hotel our room was spacious, clean and comfortable. There are a few things that I want to comment on.
We booked our room over the internet. At that time we were given the option to pay a few $$ a day extra for a mountain view. We thought this would be nice so we spent the extra money. We could see the mountains from our room-kind of! The location of our room was fine for mountain viewing, however the outside windows had not been cleaned for quite some time. Our view of the mountains was murky, at best! Don't spend the extra $$ for this!
We were also charged almost $6 a day for a resort fee. I assume that this is for the use of the hot tub and pool. The hot tub was not working, and hadn't been for quite some time and the pool was dirty. There was debris floating on top of the water as well as sitting on the floor of the pool. Didn't look like much fun!
On the 3rd day of our trip we didn't leave our room until around 10 a.m. and we returned at around 3:30 in the afternoon. When we got to our room it had not been cleaned. We went to the front desk to inquire about it. The manager on duty made a very quick call to housekeeping and told us that they must be gone for the day. He said that if we didn't leave until late that morning then housekeeping must have thought that we didn't want our room cleaned! . I guess that I believe that when you are paying over $100 a day for a hotel room that it is okay to expect that it will be lightly cleaned, bed made, fresh towels hung, etc. Was it survivable? It was. I guess that I think that one of the reasons that you go to a hotel and spend money there is so you can be spoiled just a little. That's what vacation is about!
Don't spend the extra $$ for a mountain view and if the hot tub and pool aren't up and runni...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 July 2012
Hello Kansas Traveler! Thanks for choosing the Comfort Inn Vail/ Beaver Creek for your stay! We appreciate your review and want you to know that we strive every day to ensure that our guests are comfortable. Your comments are valuable - please know that we will act on them!! As for our hot tub. . . what a bummer!! We had to close it for a few days for repairs - thanks for your patience during that time. The hot tub is back in business and we can't wait to see you next time you're in the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC