We booked our stay at Pueblo Bonito Sunset with a group of friends who had stayed here before and enjoyed their stay in 2004 very much. Normally I write long, detailed reviews but I'll try to keep this short and sweet and hope its helpful.
Like many all-inclusive resorts around the Caribbean and Mexico, it's large. You can walk the expansive property, but those out-of-shape individuals might want to consider taking the "suicide golf cart" option if they dare. Have you even seen Italian drivers in Rome during rush hour drive mopeds? Its like that.
The property was immaculate, as it should be for a "5 star" resort. The beautiful terracing of the property allows great views of the ocean... but be aware that you can't swim without putting your life in danger (they even say it in their advertising) The undertow is very strong and dangerous for even experienced swimmers like myself. I don't know about you but I go on vacation to enjoy the beach and that includes the water as well. So although the property and general grounds get a 4 out of 5, the beach gets a 1 out of 5, only because you can sit in a chair on the otherwise clean beach and pretend you are in the water.
Which brings us down to the service, which was overall, below average. We give it a 2 out of 5. Expect long waits for restaurants and even slower service for food. Expect a hour for room service and even longer (or never) if something breaks in the room. We also felt as if they were always expecting a tip and that's not a good feeling when on vacation.
The food overall was at best average. The worst experience we had was our 2nd night (Wednesday) at La Naou where they were serving "Italian" --- it tasted microwaved and/or expired. Note to self: avoid Italian food in Mexico. The breakfast every morning felt "rushed" and just average. It was neither special nor terrible. We did the all-inclusive so we're glad we didn't pay a la carte prices but talking to other guests there who did a la carte said the prices were outrageous for what it was. Perhaps it would wise to NOT choose the all-inclusive option and eat at the many outside restaurants in the area!
On our second to last day the A/C went from working great to working intermittently. I called the front desk, and they started asking "how cold is it really" as if I was trying to get something out of them for complaining. I said "its on and off all day." They said we'll send someone up. That person never arrived or came and did nothing while we were out. Since we didn't suffer too much and the weather was cooperating, we let it slide (being the gracious travelers we are).
Overall the rooms are nice and clean. Again, nothing special, but just the standard issue from a good hotel - tiled marble floors, contemporary design/furniture, decent mattress/comforter/quilting, good sized bathroom/tub etc etc. We give the rooms 4.0 out of 5. We did not use the spa services here so no comment on that.
Overall, just an average resort trying to be a 5 star resort. They have a long way to go before they reach a true 5 star status. They seem happy about taking your money or bilking you into better service. (Note: nobody bothered anyone of our group about timeshares although we did see sales people). The staff seem to be only concerned with getting a tip which you sense in their attitudes.
Bottom line: There was nothing truly "5 star" about this resort that made it outstanding. Given the food, service and beach (or lack of a useful beach) we can only say, we won't go back again given the price. Mexico was at one time, a "good value" - very cheap with average to good service. Now, it seems prices has risen without the quality rising along with them...
- Also Known As:
- Pueblo Bonito Sunset Beach Hotel Cabo San Lucas
- Pueblo Bonito Sunset Beach Hotel
- Pueblo Sunset Beach
- Pueblo Bonito Sunset Beach Resort
- Pueblo Bonito Cabo
- Pueblo Bonito Sunset
- Pueblo Bonito Sunset Beach Cabo San Lucas, Los Cabos, Mexico
- Official Description (provided by the hotel):
- Situated on the western side of the tip of Baja, overlooking the Pacific. The resort's 50-acre site and expansive private beach provides guests with a uniquely tranquil and secluded setting. As you pass through its gates and gaze upon the endless stretch of pristine coastline, you will know that something special lies ahead. Bathed in light from sunrise to sunset, this refuge of luxury is the ultimate destination for romance and seclusion. ... more less
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