We stayed at Apple Tree Cottage Feb 2012. A few weeks after we arrived home, my Husband realised that he was missing a new pair of Adidas Samba trainers, a Fred Perry polo shirt and a pair of new jeans. (As we don't go out much this was the first time he had needed them)
He realised he must have left them at the B & B but we could not understand why Lin had not contacted us as she had all our contact details, we paid by pay pal so could have been contacted through that, she also had telephone numbers for me, my Husband and also for my Mum who also stayed there. Anyone who has stayed there knows there is a form in your room requesting your details when you arrive.
Anyway, i rang Lin and explained and at first she said she had only found the clothes within the last couple of days but i was so pleased to be getting them back that i didn't question why she had not contacted us. i explained to her that my Brother (who we had been visiting) would come and pick up the clothes and post them back to us. However when my Brother rang within the hour to arrange to collect them he was told the clothes and trainers had "been taken to the charity shop". This was about £100 worth of our property and i know we were careless to leave it behind but i cannot believe that no one from Apple Tree Cottage even tried to contact us.We arrived at ATC on Friday evening and by 10.30 saturday morning the beds were being changed and yet Lin claims that "The cleaner" had only just cleaned the rooms a few days before i rang which was a few weeks after staying there. Frankly, i am disgusted that given all the ways available to Lin to contact us she didn't bother, in my eyes, that is very poor customer service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 April 2012
Its a shame you left it 5 weeks before you called to ask about your stuff. As we had no idea who it belonged to! We collect items for a Cat Charity and after 4 weeks of being unclaimed we always give everything to that Charity. Its very unusual that guests that want stuff they leave behind would take that long to call.
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