Check in procedure was fine, pass card to operate underground parking door was very cantankerous, took about 20 swipes to open door. Saw others struggling with it too.

Room very warm, even with heat turned completely off, pool was adjacent to room , suspect heating system for pool affected room temperature.

Everything was clean and functional except for a constantly dripping tap in bathroom and the fact that the video input jack on the TV refused to work under any circumstances, I suspect hotel doesn't want you watching your own DVD movies you brought from home !

Breakfast ok, wished they had a toaster but oh well.

Pool small but functional.

Only real unanswered issue was noisy guests that the night clerk seemed oblivious to, people talking and prancing around the hallway from 2:30 until 4 in the morning on our last night..

Be prepared for the extra 2% TIF tax, this is a Banff Park issue, not hotel's fault but is annoying as hotel's own website didn't show it to my recollection.

I would stay next time at the Best Westerm Pocaterra Inn in Canmore 22 Km down the road, it is about the same price but with better pool,breakfast, and has gas fireplace in room as well. Also not TIF tax.

Room was clean and big. Staff were friendly and helpful. Street is quite and not alot of traffic. I would stay there again.

Good location, can walk downtown and grocery store. Indoor parking, small breakfast, staff did not replace soap/shampoo well, but for Banff it is a good place. Everything is expensive in Banff.

When you make any 2007 hotel reservation in Banff be sure to ask about parking and pedestrian access.

My husband and I stayed at this BW in mid-May, 2007, just before the season rush. Traffic was not bad around our hotel. But in the main shopping area of town, the streets are under major renovation and crews are working day and night on it.

The Banff area is beautiful, the town is fun to visit and we found a couple of great restaurants here! But the train runs all night through the middle of town, so no hotel or B&B in the area can escape the frequent blare of their whistles. Our room was very large and had a nice balcony on the street side and the internet worked well.

The young lady at the front desk staff was friendly and helpful, but the housekeeping staff left us a few reminders of the previous guests - a plate of cigarette butts on the balcony and a used washcloth on the shower rod. Yuck. Nothing earth shattering, but it makes you wonder what other cleaning details were left unattended.

The prices are high in Banff and I can't complain about what we paid as walk-in guests. There are certainly nice attributes to recommend this hotel, but I'd check out other places before I stayed here again.