We have stayed at this hotel on 4 seperate occasions, which have always been very good! We take our dog with us when we go to Banff, and this hotel is pet friendly. They always put us in a room close to the exit so that we can take our dog out easily. The rooms have always been nice and comfortable. The staff at the front desk have always been very friendly and helpful! We like the location and enjoy the short walk to downtown Banff. We will always try to book at this hotel first when planning a trip to Banff. We always look forward to staying at the Best Western Siding 29. I would recommend it to people travelling with a pet.

Check in procedure was fine, pass card to operate underground parking door was very cantankerous, took about 20 swipes to open door. Saw others struggling with it too.

Room very warm, even with heat turned completely off, pool was adjacent to room , suspect heating system for pool affected room temperature.

Everything was clean and functional except for a constantly dripping tap in bathroom and the fact that the video input jack on the TV refused to work under any circumstances, I suspect hotel doesn't want you watching your own DVD movies you brought from home !

Breakfast ok, wished they had a toaster but oh well.

Pool small but functional.

Only real unanswered issue was noisy guests that the night clerk seemed oblivious to, people talking and prancing around the hallway from 2:30 until 4 in the morning on our last night..

Be prepared for the extra 2% TIF tax, this is a Banff Park issue, not hotel's fault but is annoying as hotel's own website didn't show it to my recollection.

I would stay next time at the Best Westerm Pocaterra Inn in Canmore 22 Km down the road, it is about the same price but with better pool,breakfast, and has gas fireplace in room as well. Also not TIF tax.

Room was clean and big. Staff were friendly and helpful. Street is quite and not alot of traffic. I would stay there again.

Good location, can walk downtown and grocery store. Indoor parking, small breakfast, staff did not replace soap/shampoo well, but for Banff it is a good place. Everything is expensive in Banff.