Stayed in presidential suite for approx. $300.00 / night. Nice hot tub on private deck but not worth $300.00. Room was not ready for 1 hour after scheduled check in time. Room stinks very, very badly of cigarette smoke . Room floor not clean, broken glass and cigarette butts all over deck, staff lost phone messages that were left for us by friends, sliding shower doors in bathroom broken. Quite a walk to restaurants & shops in the winter, no free internet ( you would think that you would not have to pay for internet after $300.00 a night.) There are lots of nice places in Banff for $300.00 a night - this is not one of them. I would have been okay with $150.00 per night but $300.00 is very over priced for this room. It was just an average room, no real luxury. Would not want to see the regular rooms if this was the luxury room.

We have stayed at this hotel on 4 seperate occasions, which have always been very good! We take our dog with us when we go to Banff, and this hotel is pet friendly. They always put us in a room close to the exit so that we can take our dog out easily. The rooms have always been nice and comfortable. The staff at the front desk have always been very friendly and helpful! We like the location and enjoy the short walk to downtown Banff. We will always try to book at this hotel first when planning a trip to Banff. We always look forward to staying at the Best Western Siding 29. I would recommend it to people travelling with a pet.

Check in procedure was fine, pass card to operate underground parking door was very cantankerous, took about 20 swipes to open door. Saw others struggling with it too.

Room very warm, even with heat turned completely off, pool was adjacent to room , suspect heating system for pool affected room temperature.

Everything was clean and functional except for a constantly dripping tap in bathroom and the fact that the video input jack on the TV refused to work under any circumstances, I suspect hotel doesn't want you watching your own DVD movies you brought from home !

Breakfast ok, wished they had a toaster but oh well.

Pool small but functional.

Only real unanswered issue was noisy guests that the night clerk seemed oblivious to, people talking and prancing around the hallway from 2:30 until 4 in the morning on our last night..

Be prepared for the extra 2% TIF tax, this is a Banff Park issue, not hotel's fault but is annoying as hotel's own website didn't show it to my recollection.

I would stay next time at the Best Westerm Pocaterra Inn in Canmore 22 Km down the road, it is about the same price but with better pool,breakfast, and has gas fireplace in room as well. Also not TIF tax.

Room was clean and big. Staff were friendly and helpful. Street is quite and not alot of traffic. I would stay there again.