when we got to banff we went in to diferent hotels and were greeted but not satisfied ,till we went in and met one of your workers named drew wow very friendly and took care of our needs .we just want to thank you for having great people like that working 4 u and hope to see you again.

Just back from a fantastic week in Banff staying at the Ptarmigan Inn. The service and facilities at the hotel were much better than Irwin's Mountain Inn where i stayed earlier in the year (however the price was similar). The Ptarmigan has a great location, close to all the shops, bars and restaurants on Banff Ave. The staff were all very helpful - they even extended our check out time when they found out our flight had been delayed, without us even asking!!
The room we had was big, with 2 comfy queen size beds. We had room at the rear of the hotel with views of the mountains, this was a quite location with no noise (apart from the trains that come through Banff which you can't get away from!).
The food in the Caramba restaurant for breakfast was good to set you up for a day on the slopes!

Booked this hotel instead of our usual because they were renovating and didn't have their whirl pool open. We'll they didn't tell us when we booked but this hotels whirl pool was closed too! It was more expensive and isn't any nicer.

Great location. Far enough from the refreshing project on Banff Ave to not be affected in anyway. Limited underground parking. But hotel was full so parking wasn't a problem. Staff very helpful and friendly. If you are traveling in the summer upgrade to a superior room. The interior rooms have no outdoor windows and we heard the rooms were stuffy. We saw many doors that were opened into the atriium and this was in Sept. Our room had a outdoor balcony and it was great! We choose not to eat at the restaurant due to the previous reviews. Mellisa's right around the corner has a wonderful breakfast. Barpie Bills down the road from the main drag had wonderful Greek Food that was dirt cheap for the area. Bottom line we would stay here again it was the jewel of hotels in Banff.