Stayed in a room with upper loft and it was great. Staff, pool, hot tub could not have been better. No wonder they are always booked to capacity

We were interested in finding a hotel close to downtown, which offered kitchenette facilities for our young family. Charlton's met and/or exceeded our expectations in all areas. The kitchenette suite was spacious, clean and reasonably priced, with two separate sleeping
areas. The suite appeared to have been recently renovated, with updated decor and bathroom fixtures. The heated tiles in the kitchen and bathroom were also nice. The staff were friendly and helpful. The
pool area was pleasant and clean, with a nice shallow area for toddlers to splash in. There was a nice children's park next door. Although there isn't a restaurant on site, we found the Keg next door
to be well-equipped for small children. It was approximately 10 minutes walking distance from downtown. We would book this hotel again and recommend it for families looking for good value and comfortable accommodations.

Stayed for 2 nights in August. The hotel was very clean and the staff was more than accomodating. The room was nicely layed out, although a bit on the small side. The only down side was poorly fitting sheets and an older bedspread.

The location was great - about 5 blocks from downtown. Breakfast facilities at the hotel would have been nice, but the evenings cookies were enjoyable!

All in all, a good value for the price. I would recommend to my friends and would stay again myself.

From TripAdvisor, this looked like the best hotel for the money, and it certainly proved to be true. First off, the staff were very friendly and helpful, even arranging for two middle-of-the-night deliveries (to a sister hotel) of our lost luggage.
Our room was very nice-sized, especially the bathroom, with both a shower AND a bathtub. The indoor pool and jacuzzi areas were also very nice.
The hotel definitely IS a 15 minute walk to town, but with our rental car, that proved to be no problem. Ample (free) covered parking was appreciated as well.

We'd certainly not look elsewhere if we returned to Banff.