My husband and I stayed at this hotel for about 4 nights. I found the hotel through it's website and booked the loft style room for about $200+ a night. I understood that Banff is pricey especially in the summer but I did have high hopes for the room. When we arrived I was not too happy with the room. The decor is a little dated, the walls are plain white, and the bathroom was very awkward. I found the room to be a little depressing. The layout of the loft was cool though, although the steep spiral staircase would not be suitable for the elderly or people who have physical barriers. The king size bed was great and there was plenty of space for our belongings. The staff were very nice and helpful.
Downtown Banff is only a 10 minute walk away and this was very convenient!
In the end though I did feel a little cheated having to spend over $200 a night on the room, it just didn't compare to other places we've stayed at for the same or less amount.
The pool and hottub were nice although does not accomadate many people. In fact more than 6 adults in the pool would be awkward.
I probably would not stay at this hotel again. Instead I would just spend a little extra on a nicer hotel. It's possible my standards and expectations were just too high, but I've stayed in much nicer hotels for the same price.

Stayed in a room with upper loft and it was great. Staff, pool, hot tub could not have been better. No wonder they are always booked to capacity

We were interested in finding a hotel close to downtown, which offered kitchenette facilities for our young family. Charlton's met and/or exceeded our expectations in all areas. The kitchenette suite was spacious, clean and reasonably priced, with two separate sleeping
areas. The suite appeared to have been recently renovated, with updated decor and bathroom fixtures. The heated tiles in the kitchen and bathroom were also nice. The staff were friendly and helpful. The
pool area was pleasant and clean, with a nice shallow area for toddlers to splash in. There was a nice children's park next door. Although there isn't a restaurant on site, we found the Keg next door
to be well-equipped for small children. It was approximately 10 minutes walking distance from downtown. We would book this hotel again and recommend it for families looking for good value and comfortable accommodations.

Stayed for 2 nights in August. The hotel was very clean and the staff was more than accomodating. The room was nicely layed out, although a bit on the small side. The only down side was poorly fitting sheets and an older bedspread.

The location was great - about 5 blocks from downtown. Breakfast facilities at the hotel would have been nice, but the evenings cookies were enjoyable!

All in all, a good value for the price. I would recommend to my friends and would stay again myself.