This one of those places that has all of these "enjoy our smoke free resort" signs and then does not even comply with existing smoking regulations. There has been a ban on smoking in enclosed parkades that children are allowed in all over Alberta for two years now. Yet there are cigarettes, smoke, and no signs in the parkade. This is what you go through to get to the play area and front desk. They also have decided to have smoking areas in all of the patios, so I definitely do not regard this as a real "smoke free" resort. Why lure the non smokers and then tick them off?

The check in clerk was reasonable and the check out clerk was almost surly. She didn't ask about the stay and I didn't tell her.

We were in the main building,. It didn't look like the panel of the stove had been washed in some time. There was a lot of noise from other rooms and the hallway. Not only were the kids from another room yelling in the hallway, but the cleaning staff uses two way radios in the hallways to communicate. Obviously no consideration whatsoever for the guests.

The bed wasn't all that comfortable and overall, I would neither stay in the hotel again nor recommend it to anyone.

I'm sure it is good for some people (like those who do not spend much time in a hotel room or care about smoke and noise) but in my opinion, it is an overpriced and not very nice property. The convenience store makes other places in Banff seem like Wal Mart.

We stayed at this hotel in a 1-bedroom condo for three nights and will definately stay there again.

The room was extremely clean and we were able to take advantage of their Fall Getaway package which included passes to the hot springs, breakfast items to cook in the suite (cereal, milk, bread, bacon, eggs, cream), and gondola passes all for under $100 per night.

The front desk wasn't very friendly and seemed to be 'busy' on the computer. Their playcenter is great and also very clean.

Having a tv in the bedroom of the unit would have been great as our toddlers were sleeping in the living room, so when they went to bed we weren't able to watch tv.

The pictures on the website, and the descriptions of the room led me to believe I was staying in a 3 star chalet.

While there weren't any bugs or anything, I found the room dingy, mostly clean, dark, small, and although there was a kitchen, it wasn't equipped with many dishes or pots.

The most disappointing part was that the staff were extremely unfriendly. When I was checking in, they seemed like I was bothering them. When I was checking out, they seemed irritated to be there. I even wanted a brochure for a friend of mine and they couldn't be bothered to assist me.

I live in Calgary. There are MUCH better places to stay in Banff especially for the same or a lower price. I will not stay here again.

We loved the Douglas Fir. After reading reviews and looking at the website we did not have really high expectations, however it was the best family resort which we could afford in August in Banff. What a pleasant surprise. We had a one bedroom condo with a murphy bed in the living room for the kids. New appliances and new counter tops, carpet, etc. made the room look nicer than some of the dated photos we had seen. The staff was great, especially housekeeping. They were all very polite and they were therefore tipped well. For the reviewer who complained of early wakeups, I believe it says in the room or the literature to put out do not disturb signs if you want privacy after 8, as that is when they begin cleaning. The slides and play area were awesome for the kids and a great way to wind them down after a day in the car. One evening the hot tub was cold, but it was just right the other two nights. the steam room off to the side of the slides was nice as well. This is not a five star resort, but it is a very nice mid - upper level place to stay. Especially for families.