We stayed At the Douglas Fir Resort from 3/31/2008 thru 4/5/2008 .
The service is at best average , housekeeping only performed once in our stay. Front desk DID NOT transfer phone messages , to room.
The 2 double beds upstairs and the murphy bed downstairs were OK.
The breakfast promo { $40.00 } , consisted of :
12 eggs , bacon packet , milk , butter, oj and a loaf of bread .
Kitchen utensils were ok.
The kids (8 years old } loved the water slide and indoor play ground after sking at Norquay .
The heated underground parking is very nice.

We have stayed twice here. If you have kids you may wish to tolerate the following to have access to a waterslide and play center. There are a number of problems with the hotel. First, the beds are terrible. The beds here are hard and uncomfortable. Other problems: its far from the town of Banff, winter roads make it hard to get to, the waterside is old and will be out of service for upgrading sometime in 2008, the pool is small over chlorinated with no guard, on busy weekend the pool locker room is dirty, the complex is planned in strange way so walking from pool to waterside is a complex process. The play center is good for kids, but it is not staffed and can only be accessed only by the underground parking lot!

On a recent trip, a septic pump trunk blasted noise and blocked entrance to units. No apologizes or help.

If in low season, then maybe better. Loft rooms are better. Free wireless internet.

Just returned from a weekend stay with my husband and 2 kids (2 and 4). The kids enjoyed the waterslides, play structure, real fireplaces in the room, and watching the deer eating outside our sliding glass doors in the morning. The room was clean, self sufficient, and fit our needs. We had no problems with the staff.
Don't expect the luxury or modern decor of a high end hotel. But the resort is perfect for families with amenities to keep them busy in between skiing and sightseeing.

We recently stayed at the Douglas Fir Resort for a ski holiday. This is our third year staying with Douglas Fir., visiting twice per year during the winter. We were very disappointed with the front desk staff and management. The first night we were there my daughters pulled their blankets back and the sheets were stained and covered in hair. On one cold morning my truck wouldn't start and Douglas Fir staff would not loan me an extension cord to plug in my vehicle for a short period of time. When I asked to speak with the manager he walked out of his office and said, "What?". It went downhill from there. Needless to say that is the last time I will spend money with Douglas Fir. We have stayed there for the water slides, playzone, and kitchenettes, but the downfall to that is the kids have to go outside to access the pool area from the condos. Every year one or two of the families with us, come home with sick kids. Having a waterslide is not worth being sick following the holiday, dirty sheets and rudeness is not worth staying with Douglas Fir...so we will be looking for new accommodations in Banff.