We stayed at this hotel from February 19th - 25th 2007. We had 2 rooms which were opposite each other with a door to the corridor that you could close and lock. This worked well for us with our two sons. The rooms were okay - bathrooms very small but plenty of clean towels. The main problem was with the keys. Every key we were given would work once and then stop working leaving you standing outside your room endlessly swiping the key before giving in and going back to reception for another key. On the second day I spoke to the hotel manager who was very helpful and said she would have the locks looked at. Although they did this it made no difference at all and the problem continued. At first the staff were very helpful but as the week wore on, they were obviously frustrated that they could not solve the problem and became rude and unhelpful to us - one receptionist even telling me he lived in the hotel and had no problem with his key. As we were guests paying for a room we could not get into this was both rude and made the frustration even worse. They suggested that the problem was our sons getting new keys which they said invalidated the original keys. We kept explaining that the original keys only worked once but felt that the staff were not really interested. We had other friends staying in the hotel and they too experienced problems with keys. We also noticed on our many trips to reception that there were other people complaining about keys. This is a shame as for the money the hotel was okay and an easy walk into town. However we would not stay there again. It was also very noisy with freight train whistles going right through the night. We spent our second week at the Rimrock Resort which was absolute bliss and thoroughly recommended.

We recently stayed at the Banff High Country Inn and had a great time. We had read some of the comments on Trip Advisor prior to our arrival and were a bit sceptical but we left very pleased with our choice. They have recently gone through some renovations and there is new carpet and patio doors in the rooms, so everything felt very clean and cozy. The main lobby area has a great Rocky Mountain feel to it with a great sitting area with a gas fireplace. The staff were great from start to finish, offering suggestions on things to see and do in town, we were always greeted with a smile. The breakfast was a nice touch with lots of selection. We also enojoyed splashing around in the pool and relaxing in the hot tubs.

Overall we had a great stay and would visit the hotel again.

We stayed here in November for 2 nights so we could pick any hotel we wanted as it was their low season. Walking distance to all shops and restaurants. The hotel rooms were nicely decorated, new carpet, headed tile floor, the pool was nice, but the hot tub was not that hot. Hotel has a sauna which did not ended up using it. The staff was nice, very attentive and offered help. The hotel has wireless and computer to use in lobby for $2 per 15 minutes. The breakfast was good, basic, cereal, waffle, fruit, tea, coffee, juice, breads, the eating are needs some upgrading. But over all good hotel to stay at.

As other reviewers have stated, this hotel is in an excellent location - a short walk down the street from all the action of downtown Banff. It is time, however, for hotel ownership to begin reinvesting some of the megabucks being pulled out of this hotel, into a major renovation. The accommodation is adequate but carpets are tired and in need of replacement. A sprucing up in terms of a paint job might be a good idea as well. And perhaps it's time to hire an additional worker for the buffet breakfast room. The sole employee there is run ragged. The per night rate is not budget level so it's high time future travelers received more value for their money.