I have just returned from a tour of Banff, Jasper and Vancouver. We stayed at the High Country Inn for 2 nights at the start of the tour. The rooms were spacious and clean and the location of the hotel was great - only a couple of minutes walk to the town.
We received a complimentary breakfast at the hotel which was continental - the waffles which you make yourself were really good. I wouldn't hesitate to go back to this hotel.

This hotel was ok, but we wouldn't come back again! We had picked this hotel because it had a pool and a hot tub! But when we got there we found out that, well the hot tub wasn't hot, and didn't work, and that the pool, that was meant to be heater wasn't! It was horrible. They offered to let us into their sister hotel across the road, but really, who wants to be runnig across the field soaking wet! The rooms were, well normel. My family just had the two bed room. Thats liturally what it had, two beds, a tv and a coffee machine. The sink wasn't in the bathroom, it was right when you stepped in the door, which was a little odd! But the one great thing about our stay was the breakfast in the morning! They had waffle makers! They had them set out with detailed instructions, and in little cups, batter! The staff at the front desk was also very helpful.

Just spent a fabulous Easter holiday in Banff and can't say enough great things about this family friendly hotel!

I was somewhat hesitant while reading previous reviews of this property as I had already booked my room through Expedia and didn't want to bother with the hassle of changing. We didn't seem to experience problems with heating, (although it was a cooler weekend) or cleanliness, although you could tell that they were still in the process of some renovations.

Our room was bright, airy and clean. The breakfast was good too, not a huge variety but my kids loved the waffles. The best part is that it was free! We also used the pool area and the staff were more than eager to assist! We will definately be back!

On a side note - we were dissapointed with the Banff Gondola. It seems very pricey for a quick ride up a mountain which isn't much more impressive than the view you get at any of the ski hills.

We stayed for 6 nights in March. This hotel is rated 3 stars by some of the large travel booking sites (e.g. Orbitz, Expedia, etc...). It should clearly be rated as a 2 star hotel at most and should not be considered equivalent to what most travelers consider 3 star choices (e.g. most decent Holiday Inns). If budget is your main concern then maybe this is your place but consider your options. This place has very old decor and poor ventilation. There are ancient wall-mounted air conditioners (we didn't need one in March but I wonder if they work) and as we found out, there is no way to control heat in the room so we ended up sleeping with the windows open to avoid roasting all night. If you are picking this place because of the free breakfast, don't. The breakfast was OK but very plain and the same exact thing every single day so you will be sick of it after a couple days. On the plus side the young folks providing the service were very helpful and it's just a short walk to downtown (but so are a lot of other hotels).