We stayed here for 1 night 09.08.07 as part of our Rocky Mountaineer trip. When we got there the hotel looked dirty the carpet in the lift (you need nerves of steel to get in it) was filthy. There was a used towel hanging up in our bathroom of which there was a bath and toilet and your wash basin was in the bedroom. The room was dark and dingy and when I returned the towel to reception was told they had had no water for a few hours that day hence the state of the rooms. Not sure how lack of water effects the use of a vacumn cleaner.
After a lovely meal out at Giorgio's Trattoria Banff (excellent food) we returned and decided to use the facilities advertised to get out of the room really. The Sauna was switched on for us. The actual floor in the sauna is not complete and when I lay down on the Graffitti scratched bench that's when I spotted the chewing gum stuck underneath, When I told the lad at reception he just shrugged and said oh well i'll let housekeeping know tomorrow. No pool towels.
The swimming pool was not much better shower didn't work although signs everywhere saying shower before pool. Toilet paper all over the ladies changing area and generally dirty that was more than one day of dirt. Didn't go in the pool it'self as went in the whirlpool while another guest tried to find out why the room was so dark as the 3 spotlights were not working. Was told - nevermind they are shorting will get Maintenance to look tomorrow. Got out of the pool as a safety measure. Other whirlpool not working but empty with dirt in the bottom.
Airconditioning so loud we couldn't sleep then water running constantly all night. Fatique got the better of us and finally went to sleep.
As we did not receive our early wake up call or the bell boy to collect the cases 1 hour before our coach was due to go we woke up with 25 minutes before we were due to leave. Had no time for breakfast that looked diabolical ( thanks goodness) but grabbed 2 takeaway drinks - one luckwarm coffee and a very bad cup of tea. Would never stay here again and would not recommend to anyone else. Will be writing to Canandian Affair and Rocky Mountaineer to highlight how bad this hotel was.
Didn't even take a picture the only hotel as it was that bad here didn;t want to prolong the memory.







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