I made our reservation well in advanced and upon check in our reservation was a two room suite which I had not booked. I only wanted a two queen bed with a balcony. This room came with a connecting room which was an extra $300.00 a night. I found this to be very expensive as it only had a small room with sofa sleeper and a bathroom. My husband did not want this and we asked to be moved to a less expensive room. We were given another room which was nice but needed updating. Very small tv which is not that great when you rent a movie which costs $13.00. The guy that checked us in was very friendly and helpful but upon check out he never even asked how our stay was. The beds are very uncomfortable as well. The hotel layout is also very confusing as the hotel is built into the side of a mt. You have to take one elevator to some of the floors and then another elevator to other floors. This makes it rather long and tiring just trying to get to the parking lot. The parking lot was also another issue, there was very little parking as it was a busy holiday weekend. Will probably not stay here again and it is not worth the price. The Rundlestone Lodge in town is very comfortable and reasonably priced.

Stayed at the Rimrock for 3 nights over Easter after getting a special rate through Expedia. We paid $200 for a room with mountain view. It is a very nice hotel and the view lovely but we really only used the room and pool so didn't need all the restaurants, spa treatments and extras. In my opinion this hotel is only worth the money (and definitely not the rack rate) if you want to take advantage of the apparently excellent restaurants and can afford to pay more for drinks whilst enjoying the view from one of the lounges. It seems to me that the more you pay the less you get. We had a reasonably small room considering that there were 4 of us (2 children) and had to pay extra to park our car in the very overheated car park. Perhaps if they turned the heating down they could reduce the fee of $13 per night! Whilst we thoroughly enjoyed our stay in the salubrious surroundings we will in future stay at hotels which are about 2/3 of the discounted price and often include larger rooms, breakfast and free parking. The Rundlestone Lodge & Pocaterra in Canmore were excellent value by comparison, if you don't plan on spending a lot of time in your hotel. I also feel that the Rimrock would be unsuitable for those without a car, particularly if skiing.
On the positive side, the Rimrock staff were very accommodating and it didn't feel intimidating or too exclusive. The facilities were very nice and the kids love the Easter egg hunt and would love to have seen the magician and easter egg decorating. Very nice but probably wouldn't stay again unless I got a really really good deal making it more comparable with 3-31/2 star properties.

We have always stayed in Banff after christmas as a little get-away from home. This year we stayed in the Rimrock as friends of ours recommended it. Now we have stayed at Banff Springs almost every year, and the ole saying don't fix it if it's not broken is so true. Upon arrival, we were greeted by doormen and they took our luggage in, we checked in and the waited and waited and waited for our luggage. We phoned down to find out that the our luggage was brought to the wrong room. I mean this stuff happens, but when were we going to find this out? Luggage arrived, finally relaxed and looked around the room. Average size..ok furniture. Bathrooms were clean, but simple and less than average for my taste. I know I sound picky, but when you pay 300-400+ a night you expect to be blown away!
Everyone was very friendly, so that was a plus. One night it got very loud next door, as some people were reliving some xmas cheer. I actually noticed alot of room noise, but nothing too terrible.
Food was great, have to say that for sure. Never heard a single complaint from my sometimes picky eater husband (yes sorry hun, but you are)
So I would say go ahead and stay here, the grounds are very nice, and the rooms are good.
Alot of people were walking into town, but we drove..because brrr...it was cold outside and it was about an 40-50 min walk to get downtown Banff. Its a nice walk in summer though, very scenic!

We arrived on the 13th, to find that to my amazement, we were supposed to have been to our Spa appointment earlier (1:00) that day!!?? They said they tried to call us but couldn't reach us - they only had our home number - we were on the road for 5 hours getting there!! The appointment was originally booked for Valentine's Day, the 14th, at least that's what I thought, knowing that it would be too rushed to "Spa" on our arrival date (I had a lot of experience with the Rimrock, since this was our 10th annual family getaway, and have been to the spa before). In addition to this surprise, the girl at the desk informed me we had to pay for the services in FULL! I recollected that I was e-mailed confirmation with a BOLDFACED note stating the appointment is not secure without a credit card number. This was appalling as I voiced my dismay and restated I did not secure our time with a card number, yet. All in all, the manager left a message the following day, apologizing for the confusion and did not bill us for spa packages.
This was only the beginning.
Next, the service in the Larkspur Lounge was so slow and tedious...our food was ALWAYS room temperature. Our last meal there, my son's chicken wings were raw and they forgot to take my daughter's order!! We're not too demanding...we don't complain and usually understand this was a busy weekend to be there...but this was outrageous!!
The Highlight - The best place to eat was Eden. Every year, for the past many, I pre-book this for our Valentine's dinner, and never leave disappointed, only awed...it really is a wonderful atmosphere and the food and service are outstanding. They have a new chef, from Quebec,whom is well trained and has a nice fusion of tastes on the menu! We always do the pairing, and the wine selection was spot on.
As for the comforts in the room, they are lacking. We stayed in our usual superior room, with obstructed view of the mountains, since I know that with the kids, we really don't see the mountains and spend our time in the pool!
This is suffering, as the bed pillows were so flat, I needed to double them up. The bed was bouncy and firm, awful! The hairdryer tanked, the only time I used it, right before we left to go home. The room cleaning was sparse, when they did clean. All in all, not like it used to be.
Our next trip to Banff, we will actually stay in Canmore at the Best Western - for the money we put out for this place, we will have pillow menus, a comfy bed, continental breakfast, included daily and waterslides to boot!
Sounds like a no brainer.