You know how you kind of get a feel for a place, well this happened the moment we stepped into the lobby, it was shabby, dated and not in the least bit welcoming. The receptionist was friendly enough, but we couldn’t help but feel that this was not going to be a positive experience.
How right we were, there were 4 of us in our party and we’d booked 2 double rooms. As soon as we’d dropped our cases in the room we set of to find our travelling companions to see how they felt. Their feelings were exactly the same as ours, the rooms were like a 3rd rate shabby bed and breakfast, they smelt and the net curtains on the windows looked like they hadn’t been washed in decades. The décor was extremely 70’s and the carpets looked at least 20 years past their best.
We went to reception to express our disappointment and were shown 2 other rooms, which were no better than what we had. We decided to amend our booking to one night – originally it had been 2 nights- and set of along the high street to see what we could book for the following night. This was when we discovered The Fox, probably the newest hotel in Banff and by far the best that we saw – check out the reviews for it.
The spa, although not the least inviting we saw throughout our stay looked tacky, dated and unappealing. We spent just one night in The Aspen Lodge and left before breakfast, which although complimentary did not appeal to us. My lasting memory has been of a huge bite (and not a mosquito) I got on the top of my leg after just one night in the bed!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
BanffAspen, Sales Coordinator
(Management representative)
11 Oct 2007
The management and staff at the Banff Aspen Lodge would like to thank our guests for taking the time to express their concerns and feedback. We are always striving to maintain and improve the standards of the accommodations we provide our guests. Our lobby area was completely renovated in 2005 and the carpet in the hotel was installed in 2005. Though we try our best, unfortunately the hotel cannot accommodate the needs of every guest. We are happy that the Fox Hotel, a band-new, all suite hotel better suited their needs and that they did enjoy their stay in Banff. The management is pleased with the staff for trying to accommodate the guests by offering them different rooms, discounting their rate and allowing them to check out one day early without penalty. We also gave this guest the option to check out that night at no charge, if the hotel sold-out (which did occur). We are very excited to announce the opening of our two Brand New Outdoor Hot Tubs, Outdoor Fireplace, Steam Room and Sauna in December 2007.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC