stayed there for abt 5 days

First room given to me, shower didnt work.

Second room given to me, shower didnt work.

Third room ('upgraded') is only accessible by walking outside in the cold and has a 'fantastic' view of guests in another property.

The access cards repeatedly didnt work. had to constantly go down to the front office to get them reprogrammed.

Internet station is out of order.

And one time, my room wasnt closed properly after housekeeping, so when I got back in the afternoon, it was partially open and I could open the door without the cardkey

Staff were pleasant enough but seemed clueless abt the problems plaguing the hotel.

In their defense, the GM did call and comp me one nights stay for my troubles.

Basic breakfast, adequate but nothing fancy nor interesting

The pool area is still being renovated and construction is ongoing. If you will be there during daytime, might have to contend with workmen.

Would really look at all the other hotels lining the street, this property needs a major relook in its setup.

Pretty much the worst experience in all my years of staying in different hotels.

Despite the few negative reviews we read this hotel was great! We had a wonderful stay, the staff were very nice (from booking the room through telephone to our check in and out). The room was clean,bed comfy and we had a fantasitc view of the mountains. The decor of the room felt like you were staying in a cottage, a very country feel perfect for the surroundings. The room we stayed in the bathroom (tub and toilet) was separate from the sink area which was nice because one person could be brushing their teeth while the other taking a shower. The tub/toliet area was very warm, felt like a sauna which was great because it was so cold outside that day! The breakfast had to be the best! Nice modern restaurant style decor, sit down continental breakfast. Excellent staff in the breakfast room!

The only downside, if you want to use internet they charge you $10 for 24 hours for wireless connection. Also, the underground parking spaces are limited so if you want a spot you have to park early and intend not to drive your car later that night as it was 8pm and there were no spaces. Either than that, this place was affordable, close to downtown Banff Ave shops, and easy to find.

Nothing wrong with this hotel. Yes, basic but still a nice place for staying. The room rate included a trip for 2 on the gondola, to go all the way up the mountain, so a very good deal. The gondola ride only I think is worth 25 CAD per person.
It's reasonably cheap, our room was clean so I do reccomend it.

Stayed here as part of a tour - and was somewhat anxious given previous reviews on this site. However my fears were totally unfounded. We were made to feel very welcome; our room, on the third floor, was quiet, clean and more than adequate for a two night stay. Yes, it probably did need a bit of updating, but given the convenience of the location and the super complimentary breakfast, that's certainly something I could live with.