Spent 5 days at this hotel - absolutely wonderful!! Were greeted as we got off the airport shuttle by the most charming bell captain - genuinely friendly and very helpful. The hotel was charming - decorated for Christmas like something in a Currier & Ives painting. And the entire staff - hotel and restaurant - went above and beyond great customer service. I've never met so many friendly people in one place. We will definitely stay here again!

We stayed three nights here during a tour programme, and were really happy with the hotel. The rooms are large, very comfortable beds, and spacious bathroom. Staff were very pleasant and always helpful, and although it is a little way out of town, a taxi was cheap, and always arrived in minutes. The town of Banff is really beautiful - good shopping, wonderful mountain views, and a walk along the Bow river is delightful. We ate a couple of times in the restaurant for breakfast and once for dinner, but although the food was very good, it was for our taste a bit on the posh side, and somewhat pricey. Take a walk about 25 yards to the left of hotel as you come out, and eat at the neighbouring Chillis - very friendly service, good prices, roaring log fires, and rib-eye steaks to die for! Certainly, however, a well recommended hotel.

We stayed at this Hotel as part of a Travelsphere tour of the Rockies.
A lovely hotel - very clean and spacious.
The bedrooms are tastefully decorated and the bathrooms very luxurious.
The staff were very friendly and helpful - a truley lovely hotel

This hotel didn't look very fancy or special, but we had a wonderful two day stay here. We booked the suite overlooking the patio on the 3rd floor. It was very elegant, clean and quiet. The king size bed was superbly comfortable. Our first evening, we had dinner at the hotel restaurant. The food and wine selections were excellent. some dishes had a bit too much sugar in the sauces, but generally we were very pleased with the freshness of the ingredients and the attentiveness of the staff. When we went up to look at the Banff Springs Hotel, we were very glad we stayed where we did. It is an easy walk to the middle of town.

Our second night, we took the recommendation of the concierge and had a delightful light dinner at the bar of Cafe Soleil (sp?). Run by young men and women, the tapas plates of food were superbly well cooked and delicious.