A great weekend get away with a small group. Excellent help with coordinating the arrangements via email prior to arrival. Once there, the friendly and helpful staff were always attentive to our needs. The concierge Aaron and at the reception, Eliza, were terrific. The room was large, clean and quiet. Sunday brunch was just right then off for a refreshing walk.

This is a beautiful hotel. Excellent condition. Large rooms beautifully appointed. Underground heated garage with locked ski lockers. Pool and hot tub excellent (better than over crowded public hot springs in Banff).
We had a great stay (4 nights). The staff went out of their way to be friendly and make our trip memorable.
Beware: there are no cot beds at this location (even if Delta central tells you so). This caused us an initial problem on arrival but the staff went out of their way to resolve this problem for us.
Highly recommend this hotel. Great location (easy walk to downtown Banff shopping area) with lots of great restaurants in the area.

Very misleading descriptions/photos on hotel web site and TripAdvisor. I booked this hotel for a week vacation with my family. I was expecting a very luxurious spa-like hotel, and based on other traveler reviews, was looking forward to spending time in the pool and gym while they skiied. What a joke. The pool is more like an oversized bathtub and the gym has exactly one treadmill, one bike, and one weight machine. My basement is better equipped! The rooms are pleasant and clean, but way, way overpriced. This hotel is like a nice Holiday Inn, not at all on the level of top hotels in other ski resorts I have stayed in (Whistler, Telluride, ...) On the plus side, the staff is very nice. But just don't expect anything very special in the way of rooms and amenities.

We stayed at this hotel for 5 nights in October 2007. The staff could not have been more friendly or helpful. We were always greeted by a smile and found the concierge to be especially helpful in recommending things to do in the area. The bedroom was comfortable, clean and had everything we needed. We ate dinner several times in the restaurant because it was of such a high standard. There was a huge choice at breakfast and portions were generous and delicious.

The hotel is a short walk from the centre of town (5-10 mins) and therefore in a nice and quiet area.

We would absolutely recommend this hotel as a special place to stay and a real treat!