We stayed at the Caribou a few weeks ago and thoroughly loved it. The Restaurant and bar were superb and the staff couldn't be more helpful. The spa's just what the doctor ordered after a day on the slopes, although it became quite busy early evening.

There's a free bus to the shops & restaurants right outside if your legs are tired from skiing.

We're returning to Banff at Christmas 2008 and tried to book the Caribou but it's full. So we're having to stay elsewhere unfortunately.

This hotel is a gem! We were at a five-star hotel at Lake Louise the day before, but in NO WAY do I feel that we have "stepped down" to this hotel. Everyone is so helpful, the room is comfortable and fairly spacious (we have the luxury 2 queen room), and WOW... no wonder it is rated number two in Banff. The restaurant and bar are always filled with people (and this is the supposed "low season") and there are Tour buses coming in constantly. This is truly a hotel that I would come back to. My husband and son are skiing as I write this ~ I am in the room taking advantage of the high speed internet access. This morning, I had a Relaxation Massage at the Spa located on the premises - reservations are suggested - I tried to add on a facial (I had booked a week in advance), but they were having to turn away clients. A wonderful massage experience. There is also a large whirlpool accessible to all guests. After spending a day walking around Banff and accessing other hotels en route to shopping, I know we made the best choice staying here. Highly recommended.

Nice big open entry, spacious room, very clean, heated underground parking, ski storage, best food in KEG steak house was a bouns, just make sure to book ahead of time.

My wife and I wanted to spend a weekend, and we were lucky to find a loft room available here with just a week's notice.

The hotel's located close to downtown, but not too close. We were able to walk to shopping and restaurants in about 5-10 minutes. Check-in went smoothly, and heated underground parking was a pleasant surprise.

The loft had great architectural features - lots of windows and interesting angles to the ceiling features. We lit and enjoyed the fire, and were able to read, sleep and spend time in the rooms without feeling cramped. The extra blanket helped get rid of a chill we had from walking downtown.

We found the lodge had a great spa, with a terrific hot-tub.

Overall, a great place to stay.