We found the hotel to be clean and comfortable, but a little bit warm for a desk fan. As with previous comments, we felt that an air con unit would have made the two night stay a bit more comfortable, most hotels we stayed in throught our trip had air con. Would request a first floor room next time, as we had a lot of people/car/headlights at ground level!!

We had breakfast in the Ptarmigan Inn next door, where you chek in. Lovely buffet breakfast for a reasonable $13 each.

Only a 2 minute walk from all the lovely shops and restaurants in Banff (Athena Italian restaurant and Tony Romas superb food)

May stay there again, depending on availability and quality of other nearby accomodation.

Stayed at the driftwood after starting out at the caribou lodge. same company owns both.
The room is nothing special but you are right in the center of town.

After a day's hiking you can use the whirlpool at the hotel next door.

Better value than Caribou Lodge

Had I booked directly through the hotel I would have asked for a refund, however, since it was through Hotels.com I couldn't do that and the window to cancel for a fee was over.

The good:
-Towels and sheets were decent.
-One of cheaper hotels in the area
-Walking distance to shops and food.

The bad:
-Very dirty. My wife called it the 'dustbunny inn'. Her dust allergies acted up so bad she didn't sleep at all. My daughter and I had a hard time breathing as well and were getting congested.
-Mattress was well past its prime. Not comfortable at all.
-Very little parking. We got the last spot.

I recently spent two nites in the Driftwood, I knew it was an older hotel and actually the rooms were nice and clean, the location was great., but..... when it is hot in the summer the rooms were like an oven and a simple fan in the window just didnt cut it. It felt like 80 degrees in the room at midnite and it was hard to get a comfortable nites sleep. Get some small airconditioners, and you would have the best bargin in Banff. I know hot nites are not the norm but you have to be prepared for when you do have them . You have a lot going for you, please do something to address this problem