We seem to have had a different experience from previous reviewers but I don't think we're difficult to please. We stayed in ten different places in Canada and this was the only one that we didn't find wonderful.
We were put off right from check-in, which was a bit like checking in to a back packers hostel. We had booked a Fairview suite for four nights. You walk into the suite through the bedroom. This is a small, dark, pokey room with only just enough space for two tiny bedside tables, an open fronted hanging rail and, what we later discovered, was a very lumpy and uncomfortable bed. There is nowhere to put your clothes. We ended up putting stuff in the drawer under the TV in the sitting room. It would be impossible for four people.
The sitting area is a bit more spacious but the only way for two people to sit at the kitchen table is if one of you sits in front of the bathroom door. The bathroom itself is a study in plastic!
And it was the bathroom that forced us to move. The only way to turn on the bathroom light (which you have to do each time you go in as there is no window) is to also turn on the extractor fan. This is noisy enough when you do it in your own bathroom but even noisier when next door switches theirs on. And the next door unit is RIGHT NEXT TO THE BEDROOM WALL. So - each time your next door neighbour gets up to go to the loo during the night you are blasted by the sound of a jet engine landing right next to your head.
Of course, we had next door neighbours who didn't turn their bathroom light off until midnight - got up many times during the night - and rose at 6.30 am!!
We tried sleeping on the fold-out bed in the sitting area to get away from the noise but the mattress on this was unusable.
The only positive comment I can make is that they didn't complain or try to charge us for more than the one night when we said we wanted to check out - they almost seemed resigned - and - you can get very good walk-in rates at the Chateau Lake Louise if you're prepared to take the risk.
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Location (e.g., convenience, views)






