We had a long stay while my husband was working in Calgary with my two children, 11 and 13. My husband's work was paying for the room, which had a pull out sofa in lounge which my son used and two queens in the separate bedroom. the kids could go to sleep in the bedroom, then shift them when we were ready for bed which was a nice option rather than all of us in one room. Room was immaculate and housecleaning great. Because the hotel was booked out they put us in a two bedroom suite for one night then back to a normal room, however, when they discovered the reason we were switching back was because the family were paying the increase in room rate rather than the company, they gave us a free upgrade to stay the remainder of the trip in the 2 bdr suite - v nice - on the 12th floor - my husband is a starwood preferred guest. This room had some stains on carpet - lots of families in there obviously, but again was always clean. The upgrade gave us free bottled water and many extras which were nice in the bathrooms, plus robes. the views were great and the staff extraordinarily friendly - remembering my family and greeting us daily when coming in or leaving. Fruit on concierge desk and Ben the labrador a nice touch. The position, right next to Prince's Island Park, was great and eau Claire markets handy for take out and some groceries - although surly shop keeper in the foodstore there! Pool, spa, sauna and gym were all ok - pool with waterslide LOVED by my son (11) and daughter - when no-one else there! all in all, the hotel became a home away from home - with extra fridge delivered to room and lovely staff - bouquets to our lovely Housekeeper on 12th floor - very patient and attentive to our needs!
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