Thank you for the opportunity of responding to this review. While we appreciate that each guest has a unique experience at The Buccaneer Inn, we feel this reviewer’s general comments about our rooms, state of repair, service and amenities are inaccurate and unfair.

We understand that expectations are personal in nature, however the overwhelming majority of our guests tell us that the Buccaneer Inn is a well run business in a well built, well maintained building. Our Testimonials Page on our website details some of the comments and reviews we have received from our guests, hotel inspectors, guide books and newspapers from the past 11 years.

In each of our rooms is a voluntary Guest Satisfaction Questionnaire. Our guests rate 20 different areas of their experience at The Buccaneer Inn and provide us with suggestions on how to improve. We receive thousands of responses each year. Our guests tell us they love our friendly, family oriented, informative, personal service. They praise our attention to detail. They love: our spotless rooms; our nautical theme and decor; our maple furnishings; our comfortable Serta Posturpedic Perfect Sleeper beds and they love the down duvets, local framed art and metal sculptures.

And they also tell us that they are pleased with our 11 year strong commitment to lessening our business’ impact on our local environment. As part of that commitment, some of the items in our rooms are not brand new. While we have replaced most of the furniture and small appliances in our rooms, if a piece of furniture is in perfect working order but might not necessarily fit into the current home furnishing trends, we have chosen to keep using it until it does need replacing. As an example, we have not replaced all of our TV cabinets as we are in the process of replacing our televisions with flat screen; wall mounted LCD TVs thus eliminating the need for that particular piece of furniture.

You should never be surprised at what you have gotten yourself into at The Buccaneer Inn. Our website and all our advertising and printed materials are a testament to how we operate our business. Our website is a large, very informative site with a lot of detail on our rooms and things to see and do in Nanaimo and on Vancouver Island. Our site is honest, straightforward and expansive in its descriptions of our accommodation and the services and amenities we offer here. Images of the outside of our building are on our website. Images of the inside of our rooms and schematic drawings are on our website and available on our TripAdvisor listing. Unlike any other property we’re aware of, we also list limitations inherent in some of our accommodation. We do all of this so that our guests fully understand the rooms we offer, the services we provide, and the experience they can expect to have here, before they arrive.

The email letters we send to confirm reservations are informative and explanatory. They reflect the information we provide each guest during the reservation process and act as reminder of the room they have reserved, rates and our location as well as some of our policies. We regularly receive positive comments about these letters.

Our rates are fair. We frequently monitor and follow our competitor’s rates and position ourselves in the middle of the rates that comparable properties in Nanaimo offer. We’re not the least expensive nor the most but we do offer solid accommodation with great amenities and service at a fair reasonable price.

The Buccaneer Inn is a well maintained property. We have a regular, consistent system of room maintenance. We do apologize for the burnt out light bulb. We try to stay ahead of all maintenance items. If something needs attention, as soon as we are aware of it, we try to immediately correct the problem.

The guest – host relationship is a two way street. As much as we aim to provide great service to each and every one our guests, sometimes, as in this case, the relationship just doesn’t work out. For that we are sorry.

Thank you once again for the opportunity of providing a response to this review.

Your hosts,

Dave and Marlene