My overall experience was really terrific. I appreciate another reviewer's problems with the room keys to use the elevator, which I also had a problem with initially, but that was so minor compared with overall great service, friendly staff, exceptional decor (real art and fresh flowers). I stayed here for a full week, and was completely comfortable the whole time. Even the restaurant was much better than expected for hotel dining.

I also understand the issues with internet access...this hotel like many others, uses an outside firm to provide internet access...so they really have to bill back the charges to the guest or else raise the rates. Telephone shouldn't be an issue for anyone these days either since almost everyone carries a cell phone.

I would return here any time. I loved it.

I attended a conference at the Hyatt, 2-6 April and thus had benefit of good conference rates. The recent renovations are elegant and comfortable: good sized room, good new mattress and nice bedding, wall-mounted flat TV (but skimpy boring Canadian cable package), room-darkening curtains (v. important to me), and very nice bathroom (but stylish lighting not best for applying makeup) with ceiling mounted 'rain' shower.
My only reservation is the hard to control room temperature adjustments, which are not responsive. I like a very cool room at night and thus felt obliged to keep the heat off all during the day, or I feared I would not be able to get the room cool enough for sleep. Another traveller mentioned this in his review, and it is an annoyance at a luxury hotel.
Hotel food surprisingly good, but Vancouver is very 'foodie' everywhere. Downtown location is standard big city downtown but easy for transportation elsewhere and even walks take you many places. Value depends on price.

Pros: Good location in downtown Vancouver. We had a renovated room which included nice bedding and plasma tv. Great housekeeping. Very clean room. Great view of downtown from our room (20th floor).
Cons: This is not a 4-star hotel. Maybe 3 stars at best. It all started with the initial check in. My wife and I had a front desk staff who looked like she was training. We did not mind that part. We did mind that she did not speak English very well. We were not informed that we needed to slide our room card in the elevator in order for it to work. We ended up getting stuck in the elevator until we figured it out ourselves. Besides that, they do not have free wireless internet anywhere in the hotel.They should at least provide it in the lobby area. I don't know how they consider themselves a business hotel. They also charged for local calls. Even Best Western we've stayed at have those amenities at no charge. Also, the plasma tv did not tell you which channel you were on, so if you changed the channel, you would have a hard time finding that channel again without scrolling through all the channels again. Something minor, but still a nuisance. The water pressure in the bathroom was also fairly weak, but manageable. The ice machines were only on the 4th floor (for a hotel that has over 30 floors), which required that you use your room card to access the elevator and to access the room where the ice machines were at. On my way to getting ice, my room card did not work when I tried to open the ice room. But I couldn't use the elevator to go back to my room either, so I ended up going to the lobby in my pajamas to get a new card. Of course I didn't have any ID on me, which made getting a new card a challenge. We will be staying at another hotel the next time we visit Vancouver.

We visited Vancouver BC over President's Day weekend for one night. I found a great deal on the hotel's website and we had a view room. This hotel was very clean and modern looking. The staff was great and very helpful. I was able to make dinner reservations through their online concierge at a restaurant in downtown Vancouver. When looking for a place for lunch the concierge had a great suggestion. I ended up sick and we had to check back in for a second night, they gave us our same great rate and were very helpful to my husband when trying to arrange transportation home.