My wife and I stayed at this hotel in March 2008 for approximately 10 days. The hygiene at this hotel is dodgy at best. Management will state that it is done daily, but it is not. The rooms are not vacuumed, the bathroom is not cleaned properly (hair in bathtub daily), the kitchen is dusted (not cleaned) after the bathroom … with the same rag, and there were silverfish in the room (kitchen and bathroom).

When confronted with the problems, the General Manager acted very defensively, and promised to investigate ‘if asked nicely’. The General Manager is NOT an asset to this hotel. She has no sense of customer service or people relations. She could use a lot of training.

After her investigation was complete, she gave us a 25% discount for one night and promised to have hygiene restored. Again, out of the goodness of her heart. Following her investigation, ‘gift’, and promise to ensure that the hotel standards of cleanliness would be enforced, there was still hair in the bathtub … on the very same day. Finally, the Housekeeping Manager had to resort to cleaning the room personally, and was embarrassed by the whole situation (very nice and personable lady, by the way, an a REAL ASSET to the hotel).

On the upside, the property is very conveniently located for anyone wishing to be in Downtown Vancouver. As well, the front desk personnel were generally pleasant to deal with and very helpful.

I have stayed at this Sandman location several times now and it is definatly far superior to the other Sandman Hotel located across from GM Place. We had a nice city view room, which included a separate bedroom, kitchen, two tv's and a balcony. The room was clean and very well appointed, it was not luxurious but very clean and modern looking. The outdoor pool is very nice as well as the spa area. The staff were super friendly and the food at Moxies was great. The location is ideal if you are into Davie St. close to lots of restaurants, bars, and trendy shops. It is about a 15-20 minute walk to Robson St. shopping, and less than a 10 minute walk to English Bay beach. The view from the room was superb and I would recommend this property to anyone looking for a nice place to stay downtown that is not overly expensive.

I bought an airline vacation package. The hotel's express check-out papers wanted me to sign that I would pay the full hotel bill if the tour operator did not! I had paid in full for the package the month before. Maid service was minimal. Sheets not changed in four nights. Three light bulbs burned out. Coffee not re-stocked. The toilet needed plungering, but the maid ignored that. The heat had to be on 24 hours full blast to get the room warm enough. The elevators still don't work right -- a problem they have had for years. Shower temp did not hold steady. Mattress and pillows were very comfortable. The suite was built to rent as an apartment for one (or two). Lots of closet and storage space.

We booke d here for the first night of our 3 week trip to the area, and the price seemed very reasonable for what we were getting, and it was!

The suite gave us a great view over Stanley Park, the city and the water and the room was clean, compact and bijou.

Probably the only thing we didn't like was the fact that the balcony was very unsafe for children and the door out to the balcony could easily be opened by our 2 year old.

So safety was a bit of an issue here but otherwise the room was great.

The reception was very funky and modern, and the staff helpful.

Moxies was nice, except for the fire alarm!