I have stayed at several hotels in Vancouver and thought this city just had poor customer service. I work in the hotel industry in the interior of the province & thought we were just friendlier & more helpful up north, until I stayed here. Excellent service, great staff. Rooms were comfort & clean, great location. I would recommend this hotel to anyone staying downtown.

Rooms were clean and spacious. Food was great. Staff were really nice and helpful, particularly the bar, restaurant and laundry staff.

We stayed for eight nights and built a rapport with many of the staff.

In addition to the quality of the hotel and the staff it is also in a great central location.

I will definitely be staying here again and would recommend it to anyone.

Stayed at this hotel as part of a rail vacation package. Not exactly fancy but the rooms were clean and the staff helpful.

Nice hotel right at downtown. Stayed there for 2 nights to attend a wedding. Paid about $179 per night. Didn't use any facilities. If is not for the wedding, would probably opt for other locations not in downtown since we rented a car anyways. (to save a few dollars)