We stayed 2 nights at this small, retro-style, oceanfront motel last week. We loved almost everything about the place. Perfect location, balconies with ocean views in every room, very clean and great housekeeping staff. I'd love to give the Surf 4 (maybe 5) stars, but won't due to the gruff and unprofessional night staff.
The hotel advertised wifi. I planned to be able to check client emails from my room at night as I always do when I travel. When I arrived and found that the wifi wouldn't connect on either of my devices. I spoke to the front desk. after verifying that the login info he'd given me on a post it note was correct, he shrugged and said he couldn't help me. A few hours later I finally decided to call the night manager who was even more unconcerned and cavalier, to the point of being downright rude.
I was told by the far more professional day manager that the wifi has a very weak signal in the room where I was staying, room 310.
I could have lived with the fact that there was no internet in my room as advertised, no warning of the fact when I made reservations, but the surly and disobliging staff is why I won't stay here again. I travel constantly and rarely leave a review unless it's positive. I'd like fellow travelers considering staying at the Surf to know that the wifi may not be included as advertised, but more importantly, some of the staff here are unhelpful and unpleasant, to put it mildly.
- Also Known As:
- Surf Hotel Victoria
- Surf Motel Victoria, Vancouver Island