I Thought I posted this before but I must have done something wrong. I was at the Charter House this November, and it was great! It was not dangerous, there was no vagrants in the lobby or outside. It was a small friendly lobby with a fireplace. The staff was very friendly, and even indulged me for a higher, quit room away from the elevator. (I am a whinny sleeper). The hotel room was warm, and clean. It is an older hotel but nicely updated. I am a picky person for clean, and my test is to check the corners of the hotel washroom for mop slug or dirt, none. We liked it so much, that we stayed for 3 days. I think trip advisor needs to remove some of the negative reports for I believe that they mislead.

This hotel is located in one of the worst neighborhoods of the city. It’s impossible to walk more than a block in this part of Winnipeg without being asked for money or cigarettes.
We noticed several street people hanging around in front of the Charter House’s entranceway, and weren’t surprised to see them caging passers by for money. We later saw them lounging about in the lobby.
Apparently security is not high on the list of things this place offers, because the front desk staff seemed unable to do anything about it, and seemed to think this sort of thing normal..
What an awful hotel.

The CharterHouse disapointed my wife and I in many ways. We had the profound misfortune of booking a four night "Executive" room (502) stay in May 21st 2005. We lasted one entire night before cancelling, walking down the street and taking a suite at the Delta.

Where to begin... (It's going to be difficult to keep this review believable.)

When calling to book reservations we were put on "hold" for five minutes while the desk clerk dealt with other matters. This ought to have been indicative. We have had excellent stays at other Best Western Hotels, so we carried on.

The computer in the room (which I am using to write this review) is set up in such a manner as to prevent it's convenient use. The mouse cord has a usable length of about six inches and one has to reach almost behind the monitor to use it. The keyboard cannot be set squarly on the shelf/desk/working area provided. It should be noted that the workshelf is mounted so poorly that any arm pressure causes it to wobble. We have our own laptops, but unfortunately there is no WIFI provision in the hotel except beside the front desk and the ethernet cable laying on the desk provided for connectivity purposes did not work. Calls to the front desk were of no assitance, we were advised however that the "fee" for internet use was no longer in effect.

The television was damaged. Apparently someone had hit it hard enough to break the plastic suround of the picture tube. It did work properly however.

The bathtub was, belive it or not, actually installed backwards in the bathroom. The drain and overflow were at one end, the taps at another. The drain plug was prominent to say the least. This made it virtually impossible to use the tub while seated, as one has the choice of sitting with back against tap, or with bottom on top of drain plug. Neither is particularly desireable. Could it be possible that dureing recent "multi million dollar" rennovations someone ordered too many "left entry" tubs and not enough "right entry" models, then had the workmen install the tubs anyway? Water does not remain at any steady temperature effectively rendering the final possible function of the tub area unpleasant to use.

The towels in the bath area were so small as to be almost ridiculous. Hardly "executive" class.

Our business causes us to travel extensively throughout North America. We stay at least four nights a month at Best Western Hotels and find them generally above average. WIFI connectivity is important to us, and is available almost everywhere we stay. For this property to offer a room such as this as a premium priced "Executive" room is laughable.

I was shocked to read a negative review of The Charterhouse. I have stayed there frequently since 1979 - more recently in the last year - and have never encountered a problem. It is always quiet, rooms are super-clean, staff are friendly. As a woman travelling alone on business I have always felt very safe there. It is also conveniently located right dowtown and is less expensive than other downtown hotels - also a more personal feel.